Immari Hardy
Newport News,VA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Kitchen General Manager
Dodge's Southern Style chicken
Newport News, Virginia
09.2023 - Current
- Maintain that all supplies are stocked and prepped for the next day.
- Great at cross-training.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Assistant front-end manager
PIGGLY WIGGLY
Newport news, Virginia
12.2021 - 12.2023
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Monitored sales activities to ensure compliance with established procedures.
- Assisted in recruiting, hiring, training, and scheduling of front-end staff.
- Supervised cashiers in handling transactions accurately and efficiently.
- Provided feedback to management on team performance and areas for improvement.
- Resolved customer complaints in a professional manner.
- Conducted regular inventory checks to ensure product availability.
- Managed daily operations of the front end area including opening and closing duties.
- Created weekly work schedules for all front end staff members.
- Tracked employee hours to ensure accurate payroll records were maintained.
- Ensured all employees followed safety regulations while performing their duties.
- Inspected checkout lanes periodically to verify accuracy of pricing information.
- Educated team members on new products or services as needed.
- Coordinated with other departments on promotional campaigns and special events.
- Performed basic maintenance tasks such as stocking shelves or cleaning counters.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Established goals for team members to encourage productivity and efficiency.
- Collaborated with other managers on developing new operational processes.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
lead teacher
BEGINNINGS ACADEMY
Newport news, Virginia
12.2019 - 02.2020
- Planned and implemented age-appropriate activities to stimulate children's physical, social, intellectual, and emotional growth.
- Assisted in creating and implementing daily lesson plans for children.
- Helped to maintain a safe and fun learning environment.
- Fostered positive relationships between children, staff members, and parents.
- Taught basic language skills including reading readiness, phonics, writing.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
lead teacher
BEGINNINGS CHILD DEVELOPMENT LLC
Newport news, Virginia
03.2019 - 05.2019
- Supervised and monitored children's activities, including meals and rest times.
- Assisted in the preparation of snacks and meals for the children.
- Assisted with potty training and diaper changing as needed.
- Instructed children in eating, resting and restroom habits.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained safe play environment.
cashier
McDonalds
Newport news, Virginia
01.2019 - 03.2019
- Provide customers with food they have ordered, take orders, do dishes and refill drink machine.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
Education
Advanced studies diploma -
Heritage Highschool
01.2018
Skills
- Management
- Problem solving
- Candid communication
- POS systems proficiency
- Store operations oversight
- Cash handling expertise
- Task Delegation
- Staff Supervision
- Employee Scheduling
- Conflict Management
- Hospitality services
- Cash counting
- Staff Training and Development
Timeline
Kitchen General Manager
Dodge's Southern Style chicken
09.2023 - Current
Assistant front-end manager
PIGGLY WIGGLY
12.2021 - 12.2023
lead teacher
BEGINNINGS ACADEMY
12.2019 - 02.2020
lead teacher
BEGINNINGS CHILD DEVELOPMENT LLC
03.2019 - 05.2019
cashier
McDonalds
01.2019 - 03.2019
Advanced studies diploma -
Heritage Highschool
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