Hard-working professional with many years experience in Customer Service and a proven knowledge of Human Resource processes including hiring, training, employee engagement, employee benefits, and recruiting. Aiming to leverage my skills and to successfully fill the role where my expertise and skills and highly enthusiastic personality will be valued.
• Provides secretarial and administrative support for Maintenance & Construction Manager and the Crews and also provides assistance to the other managers and staff when requested to do so.
• Maintains calendar(s); coordinates meetings and schedules conference rooms. This also includes coordination and organization of meetings requested by other Service Centers when they need to have meetings or events at our Service Center.
• Processes invoices, maintains department files and records, distributes mail, and other tasks as assigned.
• Generates correspondence such as letters and memos with general direction.
• In-charge of finding & processing vendors needed to cater to the needs that our Service Center is requiring assistance or help.
• Processes purchasing card statements, travel cards and miscellaneous invoices, while using company Accounting software applications.
• Provides assistance to other administrative assistants within the organization and the executive offices when requested to do so.
• Initiates, compiles and prepares various weekly/monthly/quarterly reports timely and accurately. This may include vehicle maintenance schedules, vehicle monthly safety checklists; vehicle state inspections schedules, etc.
• Documents minutes of meetings, capturing action items and individuals responsible for the action items and forwards to attendees.
• Participates in various special projects assigned by the M&C Supervisor.
Job location from 09/2022 – 04/2023: 4117 McKinney Falls, Parkway, Austin, TX
· Provides support for the recruiting process.
· Provides customer service and support for both internal and external customers for HR-related processes.
· Assists with maintenance of job files; ensures proper dispositioning of all applicants in the Applicant Tracking System (E-Hire).
· Conducts the new hire orientation process (e.g., scheduling the orientation classes, preparing orientation paperwork and the new hire packet folders)
· Builds the employee file folders (hard copies) and makes any necessary updates on their electronic records in Workday when necessary.
· Conducts new hire onboarding, including I9 completion/compliance
· Maintains personnel files for all employees and takes care of the file retention as well.
· In-charge of sending any file folders (hard copies) of employees who are relocating/transferring to a different station.
· Serves as the onsite HR personnel for the station and is available to assist employees and the management team for any questions, requests, and projects for the improvement of the organization.
· Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
· Maintains open communication with Operations regarding any employee status updates.
· Assists with the company's open enrollment process.
· Participate in special projects, to include job fairs and HR Assessments, etc.
· Assists employees with Personal data changes, relocation and transfers, and employment separation processes
· Provides support to HR Department as needed
· Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
· Attends required meetings and trainings for professional role updates and development.
· Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephone
· Reviews, research and/or enters data in various systems to support respective functional area
· Compiles data and provides various regular and ad hoc reports to management for review and determination
· Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
· Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review
Job location from 10/2021 - 09/2022: 15904 Impact Way, Pflugerville, TX
· Greatly involved in the hiring process of the Human Resources Department at FedEx Ground specifically processing applications, doing calls to schedule interviews and do job offers to Package Handler applicants in the ZAUS facility.
· In-charge of the employee Onboarding process - specifically I9 processing and E-Verification of new hires and does the New Hire Orientation as well.
· Assists management and HR on ADHOC projects for the facility.
· Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone calls.
· Reviews, research and/or enters data in various systems to support respective functional areas
· Assists in the handling of customer inquiries and package pickup at the station.
· Acts as the Backup of the Senior Office Administrator doing Invoice Payments, Purchase Order Requests for all Departments, supply, and package receiving for the office, company events and activities planning and setting up, CODs and door tag mailing and other duties and responsibilities that come up.
· Do other work tasks as assigned and requested.
DESIGNATION: LEARNING PRACTITIONER & SCHEDULER
(Jan 2009 - Oct 2013)
DESIGNATION: SWG Virtual Learning Operations Specialist
(Mar 2008 - Jan 2009)
DESIGNATION: Employee Data Management Process Owner
(Oct 2007 - Mar 2008)
DESIGNATION: Employee Recruitment Coordinator
(Dec 2006 - Oct 2007)
GENERAL SKILLS:
* Professional Phone Skills and etiquette
* Project Management (application of PM principles)
* Live web seminars management including setting up and facilitation
* Practice Quality control principles
* Enforcement of models and standards of Quality Assurance
* Team Leadership
* Clerical and General office duties
* Excellent written and oral communication skills
* Customer Service
* Data Management and Data Entry
* Education / Training
* Invoice processing and bills payments
* Purchasing Card processing and payments
* Documentation and reporting
* Mail management
* Event coordination
* Multi-line phone systems
* Records management
* Scheduling or Calendar schedule management
* Administrative skills
* Package Handler skills
* Teaching / Education
* Report Creation
* Annual Financial Budgeting
HR SKILLS/KNOWLEDGE:
* Recruitment
* Onboarding
* Interviewing
* Payroll
* Sensitive or Confidential Material and document handling
* Employee training and development
* New hire orientation
* Personnel records maintenance (hard copies & electronic)
* Document retention
* Hiring and retention
* I-9 Processing
* Schedule Management
* Multitasking
* Great Work Ethic
* Workday
* HRMS
COMPUTER APPLICATIONS SKILLS/KNOWLEDGE:
* Markview
* E-Hire
* SAP
* OSP (Online Selection Process)
* Lotus Notes
* Microsoft office programs - Excel, Powerpoint, Word and Outlook
* Oracle
* Sharepoint
* Kronos
* Pdf or Adobe
* FIM
* Maximo
WEB CONFERENCE APPLICATIONS
* Centra
* Blackboard
* WebEx
* Teams
* Sametime
* Zoom
Certificate of Completion - Learn2Serve Food Handler Training Course