Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Websites
Timeline
Generic
IMMA THERESA F PLUTT

IMMA THERESA F PLUTT

City Of Jarrell,TX

Summary

Hard-working professional with many years experience in Customer Service and a proven knowledge of Human Resource processes including hiring, training, employee engagement, employee benefits, and recruiting. Aiming to leverage my skills and to successfully fill the role where my expertise and skills and highly enthusiastic personality will be valued.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Assistant I

Oncor Electric Delivery
Hutto, Texas
04.2023 - Current

• Provides secretarial and administrative support for Maintenance & Construction Manager and the Crews and also provides assistance to the other managers and staff when requested to do so.

• Maintains calendar(s); coordinates meetings and schedules conference rooms. This also includes coordination and organization of meetings requested by other Service Centers when they need to have meetings or events at our Service Center.

• Processes invoices, maintains department files and records, distributes mail, and other tasks as assigned.

• Generates correspondence such as letters and memos with general direction.

• In-charge of finding & processing vendors needed to cater to the needs that our Service Center is requiring assistance or help.

• Processes purchasing card statements, travel cards and miscellaneous invoices, while using company Accounting software applications.

  • Coordinates travel arrangements, including hotel accommodation or car rentals (when necessary) for the M&C employees.
  • In charge of making orders and stocks breakroom supplies as well as office supplies of the whole Service Center.

• Provides assistance to other administrative assistants within the organization and the executive offices when requested to do so.

• Initiates, compiles and prepares various weekly/monthly/quarterly reports timely and accurately. This may include vehicle maintenance schedules, vehicle monthly safety checklists; vehicle state inspections schedules, etc.

• Documents minutes of meetings, capturing action items and individuals responsible for the action items and forwards to attendees.

• Participates in various special projects assigned by the M&C Supervisor.

  • Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Manage incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensures efficient operation of office equipment such as printers, copiers and fax machines.
  • Assists with the planning of special events by arranging catering services, securing venues/ conference rooms and ordering promotional materials.
  • Prepares expense reports on behalf of executives in accordance with company policies and procedures.
  • Answers phone calls and emails to provide information, resulting in effective business correspondence.
  • Provides secretarial and office management support while building cooperative working relationships in the Service Center and the visitors as well.

Senior Operations Administrator -HR

FedEx Ground
Austin, TX
10.2021 - 04.2023

Job location from 09/2022 – 04/2023: 4117 McKinney Falls, Parkway, Austin, TX

· Provides support for the recruiting process.

· Provides customer service and support for both internal and external customers for HR-related processes.

· Assists with maintenance of job files; ensures proper dispositioning of all applicants in the Applicant Tracking System (E-Hire).

· Conducts the new hire orientation process (e.g., scheduling the orientation classes, preparing orientation paperwork and the new hire packet folders)

· Builds the employee file folders (hard copies) and makes any necessary updates on their electronic records in Workday when necessary.

· Conducts new hire onboarding, including I9 completion/compliance

· Maintains personnel files for all employees and takes care of the file retention as well.

· In-charge of sending any file folders (hard copies) of employees who are relocating/transferring to a different station.

· Serves as the onsite HR personnel for the station and is available to assist employees and the management team for any questions, requests, and projects for the improvement of the organization.

· Provides support on auditing, reviewing, and processing the human resources paperwork and forms.

· Maintains open communication with Operations regarding any employee status updates.

· Assists with the company's open enrollment process.

· Participate in special projects, to include job fairs and HR Assessments, etc.

· Assists employees with Personal data changes, relocation and transfers, and employment separation processes

· Provides support to HR Department as needed

· Must maintain confidentiality and perform all duties in accordance with company policies and procedures.

· Attends required meetings and trainings for professional role updates and development.

· Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephone

· Reviews, research and/or enters data in various systems to support respective functional area

· Compiles data and provides various regular and ad hoc reports to management for review and determination

· Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

· Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review

Job location from 10/2021 - 09/2022: 15904 Impact Way, Pflugerville, TX

· Greatly involved in the hiring process of the Human Resources Department at FedEx Ground specifically processing applications, doing calls to schedule interviews and do job offers to Package Handler applicants in the ZAUS facility.

· In-charge of the employee Onboarding process - specifically I9 processing and E-Verification of new hires and does the New Hire Orientation as well.

· Assists management and HR on ADHOC projects for the facility.

· Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone calls.

· Reviews, research and/or enters data in various systems to support respective functional areas

· Assists in the handling of customer inquiries and package pickup at the station.

· Acts as the Backup of the Senior Office Administrator doing Invoice Payments, Purchase Order Requests for all Departments, supply, and package receiving for the office, company events and activities planning and setting up, CODs and door tag mailing and other duties and responsibilities that come up.

· Do other work tasks as assigned and requested.

Senior Administrative Specialist

Williamson County Sheriff's Office
Georgetown, TX
05.2020 - 01.2022
  • Performs a wide variety of administrative support work including word processing, proofreading, filing, checking, and recording information.
  • Maintains personnel records and schedules for the division.
  • Handles payroll verification and entry of data into timekeeper system.
  • Answers telephone, prioritizes phone calls, referring inquires as appropriate and giving information as required.
  • Compiles monthly and annual division statistics.
  • Performs data entry
  • Composes letters, memos, and other documents as requested.
  • Proofreads documents for accuracy before distribution.
  • Check records and papers for grammatical and arithmetic accuracy, completeness, and compliance with established standards and procedures.
  • Maintains and distributes current Code of Conduct and Rules of Conduct
  • Processes purchase orders for uniforms, Law Enforcement equipment and vehicles for the division.
  • Enters purchase requisitions; processes Purchase Orders and does the follow up with vendors on PO status.
  • Readily complies with departmental and county-wide policies and procedures.
  • Performs related special projects as assigned.
  • Organize files, develops spreadsheets, reports and scan documents to bolster organizational workflow.
  • Routes agreements, contracts and invoices and other purchase requests or other forms and documents through signature process.
  • Supports office needs including taking messages, scanning documents and routing business correspondence.
  • Coordinates travel arrangements, including booking hotel rooms, car rentals and airfare for Division employees traveling to domestic locations.
  • Creates court documents needed by all the Justice precincts that are coming from our Patrol Division.
  • Processes bills and invoice payments and reimbursement requests.
  • Reconciles Purchasing Card statements at the end of each month.
  • Creates the Patrol Division annual budget.
  • Maintains positive working relationship with fellow staff and management.
  • Manages administrative processes and prepared key reports and documentation, as well as checking and recording information.
  • Does other duties & responsibilities as requested by Chain of Command.

Senior Operations Administrator

FedEx Ground
Pflugerville, TX
04.2018 - 05.2020
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Schedule or conduct new employee orientations.
  • Greatly involved in the hiring process of the Human Resources at FedEx Ground specifically doing calls to schedule interviews and do job offers to Package Handler applicants in the ZAUS facility.
  • Incharge of the employee Onboarding process - specifically I9 processing and EVerification of newly hired Package Handlers and does the New Hire Orientation as well.
  • Assists management and HR on adhoc projects for the facility.
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone calls.
  • Reviews, researches and/or enters data in various systems to support respective functional areas.
  • Assists in the handling of customer inquiries and package pickup at the station.
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review and making sure important information or data and files are available and correct for testing.
  • Acts as the Backup of the Senior Office Administrator doing Invoice Payments, Purchase Order Requests for all Departments, supply and package receiving for the office, company events and activities planning and setting up, CODs and door tag mailing and other duties and responsibilities that come up.
  • Do other work tasks as assigned and requested to do so.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Gather materials to be filed from departments or employees.
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Scan or read incoming materials to determine how and where they should be classified or filed.
  • Find and retrieve information from files in response to requests from authorized users.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Answer questions about records or files.
  • Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Confer with management to develop or implement personnel policies or procedures.
  • Contact job applicants to inform them of the status of their applications.
  • Did other work responsibilities or projects as requested by Management.

Engineering Division Administrative Assistant

Hyatt Regency
Austin, TX
09.2017 - 04.2018
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Prepare responses to correspondence containing routine inquiries.
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Provide clerical support to other departments.
  • In charge of the balancing of the Department's checkbook and making sure all expenses are accounted for properly.
  • Process payment requests for invoices received in the Oracle and Markview database.
  • Keeps track of vendors that come in and out of the hotel to do maintenance on hotel property.
  • I do the advance scheduling of HVAC of the whole hotel.
  • I process P-Card transactions and run Accounting reports for the Director of the Department.
  • I run the GL (subledger) report every week and balance it with the Department's checkbook.
  • Point of contact for purchase order requests and submission and receiving as well for the whole Division online or on the phone.
  • In charge of the contracts of all our Hotel vendors and contractors and makes sure that all the Certificates of Liability Insurance are up to date.
  • Perform other tasks out of the ordinary whenever necessary.

IBM Technical Enablement Event Manager

Collabera Inc. (IBM Contractor)
Austin, TX
02.2014 - 09.2017
  • Expertly processed web seminars for the IBM Cloud Technical Enablement Team in preparation for global release with worldwide audience/participants following a standard process of IBM Created process documents for the Worldwide Technical Enablement program.
  • Trained worldwide presenters on how to become effective virtual, live event presenters on all online tools being used by our program.
  • Developed training materials for web tools used by our program.
  • Maintained and updated our program's wiki site with any process developments or changes.
  • Diligently made sure that all data and information on submitted and processed event requests were 100% complete and accurate in the database our program was using
  • Facilitated 100% of the live events assigned to me and helped attendees in any tool troubleshooting when necessary
  • Always got acknowledged for being a very good backup of the Program Managers for both the IBM Cloud Technical Enablement Team handling Web Seminars, and the Instructor Led Online Classes and boldly made process decisions for these managers when I was acting as the backup.
  • Maintained accuracy and update of data/information of the Skills Calendar, an excel file containing all pre and post event information on all our web seminars
  • Did a 100% successful audit sweep of all web seminars in the skills calendar versus our ELMS tool at the end of each month for all data or information needed for month end reports including all event totals and attendance metrics.
  • Streamlined communication process between our team and everyone involved in submitted event requests by shortening email content and cutting down the number of templates used for event communication
  • Successfully processed reschedules and cancellations of events
  • Applied outstanding customer service in all dealings with Clients, Business Partners, Customers or internal IBMers in all means of communication.

Learning Practitioner and Scheduler

IBM
Quezon City, Philippines
12.2006 - 10.2013

DESIGNATION: LEARNING PRACTITIONER & SCHEDULER

(Jan 2009 - Oct 2013)

  • Provided successful end to end support services for the IBM Software Services for Tivoli (ISST) web seminars using different online tools.
  • Processed and setup 100% of submitted and approved web seminars assigned to me Successfully trained event presenters on the tools used for their events.
  • Did full service facilitation of live web seminars.
  • Scheduled and managed approved event requests.
  • Handled issues or concerns on processed events.
  • Acted as the Backup Team Lead and was involved in making process decisions for the team when necessary
  • Spearheaded process documentation for the different processes of our program
  • Responsibly applied good customer service in all dealings not only with internal IBM employees, but with clients, customers and Business Partners as well

DESIGNATION: SWG Virtual Learning Operations Specialist

(Mar 2008 - Jan 2009)

  • Performed successful end to end processing of Instructor Led
    Online(ILO) classes for both clients and internals for the IBM Software Group.
  • Processed and setup 100% of submitted and approved web seminars
    assigned to me Conducted effective live rehearsals with event presenters on the tools and applications that our program used.
  • Did full service facilitation of live events
  • Submitted post event reports to the Completions team with zero errors.
  • Performed the Backup Team Lead role and made business decisions for the team when necessary.

DESIGNATION: Employee Data Management Process Owner

(Oct 2007 - Mar 2008)

  • Processed 100% of change request emails received from client accounts in regards to employee data management.
  • Updated, corrected, and added necessary personal information and
    made data changes for employees of the client account in the SAP
    database specifically the lateral transfers, promotions, change of status, name correction or a change of pay.
  • Handled personally identifiable information and protected the
    confidentiality of that data at the collection, disclosure, and change
    stages of the process.
  • Process Owner or Subject Matter Expert of the Data Management Process and was in-charge of training new team members who collected personally identifiable information following the Company's Policies & Procedures, making sure the use of confidential information in the system was not misused.

DESIGNATION: Employee Recruitment Coordinator

(Dec 2006 - Oct 2007)

  • Conducted interviews both initial and final for potential candidates of a client company Successfully linked applications of external hires to the system database called the Online Selection Process (OSP).
  • Acted as the Single Point of Contact for SAP.
  • Spearheaded the linking process to make sure that both internal and
    external new hires are in the system for payroll purposes.
  • Entered codes with 100% accuracy using the Taleo tool so new hires are granted access to the system.
  • Resolved issues and escalations forwarded to the team regarding SAP, OSP, Taleo and other processes related to these applications/databases.
  • Did other tasks, duties or responsibilities as ordered or requested by Management.

Recruitment Coordinator

Accenture Inc
Makati, Philippines
06.2005 - 11.2006
  • Hired a high volume (150) of candidates for a client project (Aetna) and got an award certificate for it.
  • Expertly conducted initial and final interviews of candidates on the pool of applicants.
  • Was in charge of creating the Contracts and did the job offer for new hires considered for the open positions.
  • Openly communicated with the client project team to ensure overall progress of the project was discussed.
  • Communicated or escalated with HR Management any issues or concerns met during the hiring process.
  • Set appointments and interviews for job candidates via phone and email.
  • Performed other duties and responsibilities as requested to do so.

Education

Master of Arts - Industrial Psychology

Ateneo De Cagayan University
Cagayan De Oro City, Philippines

Bachelor of Arts - Psychology

Central Mindanao University
Musuan, Bukidnon Philippines
04.1997

Skills

GENERAL SKILLS:
* Professional Phone Skills and etiquette

* Project Management (application of PM principles)
* Live web seminars management including setting up and facilitation
* Practice Quality control principles
* Enforcement of models and standards of Quality Assurance
* Team Leadership
* Clerical and General office duties
* Excellent written and oral communication skills
* Customer Service
* Data Management and Data Entry
* Education / Training
* Invoice processing and bills payments
* Purchasing Card processing and payments
* Documentation and reporting
* Mail management
* Event coordination
* Multi-line phone systems
* Records management
* Scheduling or Calendar schedule management
* Administrative skills

* Package Handler skills

* Teaching / Education

* Report Creation

* Annual Financial Budgeting

HR SKILLS/KNOWLEDGE:
* Recruitment
* Onboarding
* Interviewing
* Payroll
* Sensitive or Confidential Material and document handling
* Employee training and development
* New hire orientation
* Personnel records maintenance (hard copies & electronic)
* Document retention
* Hiring and retention

* I-9 Processing

* Schedule Management

* Multitasking

* Great Work Ethic

* Workday

* HRMS

COMPUTER APPLICATIONS SKILLS/KNOWLEDGE:
* Markview

* E-Hire
* SAP
* OSP (Online Selection Process)
* Lotus Notes
* Microsoft office programs - Excel, Powerpoint, Word and Outlook
* Oracle

* Sharepoint

* Kronos

* Pdf or Adobe

* FIM

* Maximo

WEB CONFERENCE APPLICATIONS
* Centra
* Blackboard
* WebEx
* Teams
* Sametime

* Zoom

Affiliations

  • Employee of the Month (Apr 2019)
  • IBM Top Talent (Aug 2012)

Certification

Certificate of Completion - Learn2Serve Food Handler Training Course

References

  • CHRIS NEWMAN, Special Inbound Manager, FedEx Ground (218) 820 8825 - christopher.newman@fedex.com - Former Manager
  • RICHARD WOEST, Manager, IBM (925) 234-3875 - rwoest@us.ibm.com - Former Manager
  • NICHOLAS WRIGHT, WCSO Former Commander of the Patrol Division, (512) 826-6000 - Former Supervisor

Timeline

Administrative Assistant I

Oncor Electric Delivery
04.2023 - Current

Senior Operations Administrator -HR

FedEx Ground
10.2021 - 04.2023

Senior Administrative Specialist

Williamson County Sheriff's Office
05.2020 - 01.2022

Senior Operations Administrator

FedEx Ground
04.2018 - 05.2020

Engineering Division Administrative Assistant

Hyatt Regency
09.2017 - 04.2018

IBM Technical Enablement Event Manager

Collabera Inc. (IBM Contractor)
02.2014 - 09.2017

Learning Practitioner and Scheduler

IBM
12.2006 - 10.2013

Recruitment Coordinator

Accenture Inc
06.2005 - 11.2006

Master of Arts - Industrial Psychology

Ateneo De Cagayan University

Bachelor of Arts - Psychology

Central Mindanao University
IMMA THERESA F PLUTT