Immogen Walker

Key responsibilities;

• Developed strong connections with members of the club by consistently delivering outstanding service and engaging in friendly conversation.
• Reduced wait times for drinks by efficiently managing the bar area and prioritising orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Worked with the POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new hires, guiding restaurant standards and best practices.

Key responsibilities;

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Selling menu items by demonstrating my menu expertise and making recommendations.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Key Responsibilities;

• Attending regular catch-up teams ‘meetings with colleagues in the destination to discuss updates and ordering uniform/stationery for employees in the destination.
• Knowledge of operating and creating Excel spreadsheets to present data findings, note-taking for calls and producing transcriptions.
• Tracked trends and suggested enhancements to both challenge and refine the company's product offerings by creating monthly analytical presentations on the performance of the destination.
• Ensuring seamless communication between myself and departments within the destination, resulting in enhanced collaboration and efficiency.

Key responsibilities ;

• Managing large sections on the floor of up to 60 people, ensuring everyone is greeted in a friendly & timely manner. Maintain order accuracy and be knowledgeable of the consumer protection laws regarding allergies and intolerances.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.

Key responsibilities included;

• Showing enthusiasm and knowledge of our products to effectively increase sales revenue, customer satisfaction and expand client base.
• Exporting booking reports, taking payments, processing invoices and refunds.
• Managed multiple tasks and met time-sensitive deadlines.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Key Responsibilities;

• Printed the bill with total due, collected payment and offered receipts to complete transactions.
• Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.