Isaiah McLoughlin-Mell
Groton,CT
Summary
Dynamic and motivated professional with extensive experience in customer service at Stop and Shop Supermarket. Proven ability to resolve issues swiftly while maintaining professionalism. Skilled in point of sale operations and effective communication, ensuring a positive shopping experience. Committed to teamwork and delivering exceptional service in fast-paced environments. Have received multiple 'way to go' awards for going above and beyond in customer service by managers.
Overview
5
5
years of professional experience
Work History
Front End Clerk
Stop and Shop Supermarket
Groton, Connecticut
07.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges while following store policies.
- Ensured cleanliness of checkout area and surrounding spaces daily.
- Received and processed payments, handed out change, and provided receipts.
- Handled customer problems with knowledgeable, speedy, and friendly service.
- Greeted customers and provided customer service.
- Verified that all coupons were valid before accepting them as payment for purchases.
- Checked ID's when selling age-restricted items like alcohol or tobacco products.
- Provided price checks for customers when requested.
- Managed a larger scale POS system for Self Checkout.
Patient Transport Volunteer
Yale New Haven Health System
New London, CT
04.2025 - 06.2025
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
- Informed family members of patient's arrival at the assigned destination.
- Communicated with Supervisors and Managers about Patient Taxi Transportation when the Taxi was late
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained cleanliness of transport vehicles and equipment.
- Greeted and assisted patients in wheelchairs to their appointments.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Maintained strict adherence to hygiene and infection control policies, sanitizing transport equipment after each use.
Transportation Dispatcher
Curtin Transportation Group
Waterford, CT
02.2024 - 03.2025
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Sales Representative
Waterford Country School Student Center
Waterford, CT
08.2022 - 05.2023
- Sanitized surfaces such as counters, tables, sinks on a regular basis throughout the shift.
- Performed other duties as assigned by supervisor or manager.
- Organized storage areas in order to maximize efficiency while minimizing clutter.
- Operated cash registers for student meal purchases.
- Assisted in ordering supplies when needed or requested by management staff.
- Provided customer service to students, faculty, staff, and visitors in an efficient manner.
Social Media Sales Ambassador
Seaziin’d LLC
06.2021 - 12.2022
- Engaged with customers to identify their preferences and needs.
- Created displays of merchandise designed to attract customer attention.
- Developed relationships with existing customers to encourage repeat business.
- Explained current promotions and discounts to customers.
- Stayed up to date on industry trends through research activities.
- Maintained accurate records of all sales activities and transactions.
Education
High School Diploma -
Waterford Country School
Quaker Hill, CT06.2023
Skills
- Active listening
- Tracking systems
- Navigation support
- Dispatching procedures
- Time management
- Dispatch software
- Multitasking and organization
- Verbal and written communication
- Customer service
- Data entry
- Friendly and patient
- Incoming call management
- Customer communication and empathy
- Teamwork
- Motivated and ambitious
- GPS navigation
- Communication skills
- Team collaboration
- Radio communication
- Telephone etiquette
- Oral and written communications
- Point of sale operation
- Cash handling
- Attention to detail
- Problem solving
- Professionalism in service
- Cleanliness and hygiene maintenance
- POS system operation
- Front-end organization
- Coupon handling
- Grocery bagging
- Dependability
References
References available upon request.
Certifications
- CPR/AED/First Aid and Medical Procedures for Adult/Infant, Waterford Ambulance Service
- Passing Score for 911 Telecommunications Test in 2025
Timeline
Front End Clerk
Stop and Shop Supermarket
07.2025 - Current
Patient Transport Volunteer
Yale New Haven Health System
04.2025 - 06.2025
Transportation Dispatcher
Curtin Transportation Group
02.2024 - 03.2025
Sales Representative
Waterford Country School Student Center
08.2022 - 05.2023
Social Media Sales Ambassador
Seaziin’d LLC
06.2021 - 12.2022
High School Diploma -
Waterford Country School