Imogene Alfinez

Establish standardized scope of compliance guidelines to avoid

retail chargeback penalties
Walmart : Experience in reviewing and disputing chargebacks

Worked directly with the Imports Department to manage direct to customer container shipments from overseas to US ports.

High Radius, Retail links, OTIF, SQEP, SRR, and Audit chargebacks

• Manage implementations of new requirements to all internal departments – customer service, production teams, logistics, EDI, 3 PL’s and Sales
• Investigate the root cause & validity of retail compliance chargebacks to dispute or negotiate a financial settlement with vendors

• Administrator for on all vendor portals Managed various dept. users access

Review all New Account vendor set up forms. Maintained files for all vendor agreements Created a spreadsheet listing all vendor terms and allowances.

• Report directly to Director of Compliance on all matters

• Proactively monitored existing retailers’ websites for updates and changes
• Created reference materials with logistic information for

warehouse staff
• Reviewed vendor guides to ensure customer requirements are accurately communicated to all internal departments

• Analyzed, reviewed, disputed and/or submitted chargeback violations for processing
• Created reference materials with logistic and TMS portal

information for warehouse staff

• Notified factories and warehouses of shortages within apparel shipments

• Scheduled transport for shipping containers from port to warehouses

• Identified and researched validity of charge backs for assigned accounts
• Contacted customers to collect disputed charge backs
• Submitted documentation to credit all valid claims
• Prepared quarterly customer charge back profile reports
• Reviewed customer, vendor and routing guides monthly
• Updated internal master file with current logistic information
• Advised all warehouses, floor ready department and sales of updated customer requirements to ensure compliance
• Prepared quarterly packages of open charge backs to review and worked closely with upper management to negotiate settlements
• Corresponded with all accounts and aggressively pursued high level issues until resolved or elevated to upper management for final resolution
• Completed all vendor forms to reflect our company terms
• Updated and maintained customers’ discounts in the internal master file.

Implemented and approved charge back maintenance and reconciliation process.
Applied weekly cash receipts and updated and maintained weekly cash journals and reports.

Assisted in month end closing.

Created improved charge back identification system by sending customers monthly statements reflecting open invoices and chargeback’s notices. Promptly identified and advised vendors and Collections Department of un- authorized deductions to ensure timely payments.

Held monthly meetings to review updated customer routing and vendor requirements to improve identification and occurrences of charge backs.

• Maintained all Charge backs and Returns
• Created schedules and worksheets for payments
• Composed final schedules for Senior Management; Worked with Corporate accounts to resolve violation, advertising and commission charge backs
• Processed bank deposits, entered and posted daily cash receipts
• Updated and maintained monthly journals
• Issued credit notes for valid charge backs, reconciled payment discrepancies and client billings
• Accounts Receivable

• Processed daily orders for vendors (i.e., Macys, Nordstrom, Neiman Marcus)
• Verified traffic routing and warehouse procedures
• Managed customer service issues
• Processed retail commission credits
• Developed and maintained efficient filing system.

Processed daily orders for vendors (i.e., Macys, Nordstrom, Neiman Marcus). Verified traffic routing and warehouse procedures.
Managed customer service issues. Processed retail commission credits. Developed and maintained efficient filing system.

• Created and maintained all personnel records
• Entered semi-monthly payroll information on Excel (600 Employees)
• Completed employment verification for all new Retail Associate Candidates
• Distributed internal company memorandums (i.e., new policies and procedures).