Imon Hampton
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance
04.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Loss Prevention Specialist
Amazon
06.2019 - 02.2022
- Enhanced training processes for both clients and departments to increase overall functionality.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
- Decreased instances of theft by implementing comprehensive loss prevention strategies.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
Customer Service Cashier
Publix
06.2017 - 05.2019
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
No Degree - Communication Sciences And Disorders
Lawson State Community College
Birmingham, AL05-2025
High School Diploma -
Center Point High School
Center Point,AL05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center operations
- Microsoft outlook
Timeline
Customer Service Representative
Teleperformance
04.2022 - 11.2024
Loss Prevention Specialist
Amazon
06.2019 - 02.2022
Customer Service Cashier
Publix
06.2017 - 05.2019
No Degree - Communication Sciences And Disorders
Lawson State Community College
High School Diploma -
Center Point High School
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