Imoney Angela Joy Cooper
Behavioral Health Technician
Clarksville,TN
Summary
Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Offering excellent counseling, rapport-building and communication skills with client and families from diverse backgrounds. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Known for having a positive attitude and consistently exceeding performance standards. Hardworking, reliable and dedicated.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
United States Army
Fort Campbell, KY
10.2017 - Current
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Prepared and submitted daily reports to management.
- Performed client intake procedures according to internal standards for all new admissions.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
- Counseled and mentored clients on substance use and life choices.
- Assisted and counseled 4-8 patients daily.
Starbucks Barista
Harris Teeter
Charlotte, NC
09.2016 - 06.2017
- Monitored all company inventory to ensure stock levels and databases were updated.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Ride Operator
Carowinds Amusement Park
Charlotte, NC
06.2016 - 09.2016
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Education
Diploma -
Phillip O Berry Academy of Technology
Skills
Activity monitoring
Skill-building exercises
Crisis Intervention
Substance abuse Intervention
Documentation skills
Security procedures knowledge
Reading comprehension
Leadership
Flexible & Adaptable
Good listening skills
Conflict resolution
Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Completed Traumatic Event Management course
Completed Operational Stress Control Course
Quote
" I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear."
Nelson Mandela
Timeline
Behavioral Health Technician
United States Army
10.2017 - Current
Starbucks Barista
Harris Teeter
09.2016 - 06.2017
Ride Operator
Carowinds Amusement Park
06.2016 - 09.2016
Diploma -
Phillip O Berry Academy of Technology