Imoni Scott
Durham,NC
Summary
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Walgreens
11.2023 - Current
- Worked as a pharmacy technician as needed,
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Manager
CVS Pharmacy
02.2022 - 11.2023
- Deposit the store's profits,
- Checking in and breaking down the weekly truck.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Service Worker
Aramark
07.2021 - 10.2021
- Enhanced patient satisfaction by creating and implementing individualized meal plans according to dietary restrictions and preferences.
- Streamlined kitchen operations for increased efficiency by working closely with dietitians, chefs, and other food service staff.
- Contributed to improved patient outcomes with careful attention to allergens and specific dietary needs in meal preparation.
- Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
- Trained new Dietary Technicians on operational procedures, ensuring consistent quality across the team.
- Monitored food safety and sanitation standards in food service areas.
Customer Host/Asset Protection
Walmart
06.2020 - 10.2020
- Enhanced customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Resolved customer complaints effectively, promoting a positive brand image for the store.
- Maintained a clean and organized store environment, ensuring merchandise was easily accessible for customers.
- Provided support during peak hours, efficiently handling customer transactions and minimizing wait times.
- Improved store appearance by executing merchandising guidelines and maintaining visual displays.
- Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
- Played an active role in loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Handled cash register duties accurately, ensuring balanced till accounts at the end of each shift.
- Adapted quickly to changing circumstances or situations within the store environment, maintaining composure under pressure.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
- Greeted incoming customers and provided directions to different store locations.
- Backed up cashiers during busy periods and breaks.
- Kept entryways clean, neat and free of hazards such as excess water.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate
Journeys
12.2019 - 02.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate/Cashier
Victoria's Secret
07.2019 - 11.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Home Goods (TJX company)
11.2017 - 02.2018
- As a sales associate at Home Goods, my responsibilities included cashiering, merchandising, and providing excellent customer service.
Education
High school diploma -
Riverside High School
Durham, NC06.2019
Skills
- Cashiering (6 years)
- Merchandising
- Sales (5 years)
- Food service (3 years)
- Hospital Experience
- Front Desk
- Assistant Manager Experience
- Store Management Experience
- Pharmacy Technician Experience
- Customer service
- Front desk
- Recruiting and Interviewing
- Task Delegation
- Employee Scheduling
- Operations Management
- Cost Reduction
- Retail Operations
Timeline
Assistant Manager
Walgreens
11.2023 - Current
Manager
CVS Pharmacy
02.2022 - 11.2023
Patient Service Worker
Aramark
07.2021 - 10.2021
Customer Host/Asset Protection
Walmart
06.2020 - 10.2020
Sales Associate
Journeys
12.2019 - 02.2020
Sales Associate/Cashier
Victoria's Secret
07.2019 - 11.2019
Sales Associate
Home Goods (TJX company)
11.2017 - 02.2018
High school diploma -
Riverside High School
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