Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
Generic

I'monika Hicklin

Norfolk,VA

Summary

Dynamic professional with extensive experience in patient care and office management at First Light Home Care. Proven ability in care management and patient advocacy, enhancing service delivery and client satisfaction. Skilled in data analysis and communication, fostering collaboration among healthcare teams to improve patient outcomes. Certified in CPR/AED, demonstrating commitment to safety and well-being.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Private PCA

First Light Home Care
Virginia Beach, VA
01.2025 - 08.2025
  • Provided emotional support and companionship to adult and child clients experiencing loneliness or depression.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.

Delivery Driver

Amazon
Chesapeake, US
09.2023 - 07.2024
  • Efficiently manage timely package deliveries, ensuring customer satisfaction and safety compliance.
  • Utilized Microsoft Office for work schedule, documents, training, and manage emails.
  • Mentored new drivers on best practices for customer interaction and efficient package handling, contributing to improved team performance.
  • Meticulously recorded deliveries with precise signatures and timestamps, ensuring data accuracy and enhancing tracking capabilities.
  • Devised creative solutions for high-pressure situations, maintaining composure and delivering exceptional customer service experiences.
  • Kept Vehicle organized and clean for quick access to packages and for inspections.
  • Prioritized safety by adhering to traffic rules, wearing seat belts, and avoiding all distraction like personal devices while driving.
  • Provided exceptional customer service, resolving issues on-the-spot and consistently receiving positive feedback from recipients.
  • Exacting attention to detail is crucial to guaranteed the precise and unblemished delivery of packages.

Office Manager Assistant

Glascow Health Services
Portsmouth, US
07.2022 - 09.2023
  • Streamlined office operations, enhancing mental health service coordination. Analyzed data to generate strategic reports, driving informed decision-making.
  • Acted as empathetic liaison for client inquiries, ensuring prompt resolution of patient concerns while maintaining HIPAA-compliant record management.
  • Utilized Microsoft Office suite and 365 for efficient management of timekeeping, schedules, logs, and communication, ensuring seamless departmental operations.
  • Implemented efficient scheduling system, optimizing calendar management and improving overall patient experience in mental health services delivery.
  • Partnered with senior leadership to translate data insights into actionable strategies, contributing to effective resource allocation and service improvements.
  • Meticulously maintained confidential client records, ensuring data accuracy and compliance with healthcare regulations, supporting seamless patient care.
  • Identified valid complaints and resolved them in a timely manner.
  • Implemented a clean and well organized workspace.
  • Maintained professional relationships between Supervisors, customers, and team members.

Patient Service Representative

TPMG Coastal Endocrinology
Virginia Beach, VA
03.2022 - 07.2022
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.

Academy Trainer

Walmart
Norfolk, US
02.2020 - 03.2022
  • Spearheaded innovative training programs, boosting employee performance metrics and fostering a culture of continuous improvement and teamwork.
  • Utilized Microsoft Office and software applications for timekeeping, schedules, create documents, store files and manage emails.
  • Partnered with department managers to tailor training initiatives, enhancing operational efficiency and elevating service standards across the organization.
  • Leveraged data-driven insights to refine training programs, identifying areas for improvement and implementing targeted solutions for optimal outcomes.
  • Provided ongoing mentorship to associates, nurturing professional growth and cultivating a positive work environment focused on excellence.

Cashier/Customer Services/Floor Sales Associate

Walmart
Norfolk, US
08.2016 - 06.2019
  • Streamlined checkout processes, reducing wait times and enhancing customer satisfaction. Implemented efficient cash handling procedures, minimizing errors.
  • Fostered team cohesion by mentoring new hires, sharing best practices, and contributing to a positive work environment. Supported colleagues during peak hours.
  • Proposed and implemented a new product organization system, improving store layout and customer navigation. Contributed ideas to enhance visual merchandising.
  • Consistently exceeded sales targets by providing personalized product recommendations and upselling complementary items. Recognized for top performance.
  • Managed transactions with customers using cash registers and computers.
  • Greeted customers when entering or leaving the store.
  • Resolved customer complaints, guided them and provided relevant information.
  • Maintained clean and organized environment.

Education

CNA Certification - Certified Nursing Aide

Training Solutions
Norfolk, VA
09-2025

High School Diploma -

Booker T. Washington High School
Norfolk, Virginia
06-2016

Skills

  • Patient registration
  • Insurance verification
  • Billing and coding
  • Data analysis
  • Reporting
  • Clinical administration
  • Training and leadership
  • Customer Service
  • Communication
  • Collaboration
  • Problem solving
  • Time management
  • Adaptability
  • Empathy
  • Multitasking
  • Conflict resolution
  • Computer literacy
  • Documentation
  • Research
  • Active listening
  • Microsoft 365
  • Microsoft Office Suite
  • Patient Care
  • Care management
  • Patient advocacy
  • Microsoft Office
  • Communication skills
  • Emotional support
  • Crisis intervention
  • Team collaboration
  • Patient & family support
  • Long-term care coordination
  • Workflow coordination
  • In-home care plans
  • Healthcare
  • Vital sign monitoring
  • ADL support
  • Critical thinking
  • Employee work scheduling
  • Certified in CPR/AED
  • Teamwork and collaboration

Certification

  • CPR/First Aid
  • PCA
  • CNA

References

  • Michelle Spears (757) 576-1087
  • Latricia Williams (757) 842-0479
  • Tarsha Chism (757) 531-5132
  • Aubrey Reid (757) 319-2413

Personal Information

Timeline

Private PCA

First Light Home Care
01.2025 - 08.2025

Delivery Driver

Amazon
09.2023 - 07.2024

Office Manager Assistant

Glascow Health Services
07.2022 - 09.2023

Patient Service Representative

TPMG Coastal Endocrinology
03.2022 - 07.2022

Academy Trainer

Walmart
02.2020 - 03.2022

Cashier/Customer Services/Floor Sales Associate

Walmart
08.2016 - 06.2019

CNA Certification - Certified Nursing Aide

Training Solutions

High School Diploma -

Booker T. Washington High School

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