Imori McNew
Grand Prairie,TX
Summary
Reliable and hardworking Server/Bartender works autonomously or in teams to serve over 100 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Customer-oriented Bartender offering 5-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Responsible Bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Responsible with 8 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender
Globelife Field / Delaware North
Arlington, TX
02.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Bartender
54th Street Restaurant & Drafthouse
Mansfield, TX
04.2021 - 01.2023
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Completed regular bar inventories and daily requisition sheets.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Upsold customers from shelf to premium brands to help boost sales.
Office Manager
Arlington Improv
Arlington, TX
06.2020 - 09.2021
- Managed office inventory and placed new supply orders.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Used judgment and initiative in handling confidential matters and requests.
- Produced thorough, accurate and timely reports of project activities.
- Interpreted and communicated work procedures and company policies to staff.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed, scheduled and coordinated office functions and activities for employees.
- Proposed or approved modifications to project plans.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Shared or forwarded messages and information to designated personnel.
- Updated personnel directory to keep telephone extensions and employee information current.
- Placed equipment, supplies or catering orders for meetings.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Took messages from callers and accurately relayed details to intended staff.
- Handled incoming and outgoing calls according to standard operating procedures.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Waitress
Dave & Buster's
Arlington, TX
10.2014 - 10.2019
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked service areas with supplies during slow periods.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
- Garnished dishes and beverages to serve visually appealing menu items.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Responded to ad hoc cleaning duties at end of shift.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Informed customers of daily specials and signature menu items.
Education
High School Diploma -
Mansfield High School
Mansfield, TX06.2014
Some College (No Degree) - Fine Arts
Tarrant County College District
Fort Worth, TXSkills
- Alcohol Ordering
- Suggestive Selling
- Safe Serving Knowledge
- Maintaining Glassware Stock
- Outstanding Customer Service
- Health Codes Compliance
- Monitoring Alcohol Consumption
- Bar Operations and Logistics
- Identification and Compliance
- Anticipating Guest Needs
- Professional Service Standards
- Responsible Serving
- Multitasking and Prioritization
- Food and Beverage Service
- Supply and Inventory Maintenance
- Age Identification and Compliance
- Hospitality and Guest Service
- Mixology Techniques
- Cash Handling and Management
- Interpersonal Relationships
- Ability to Lift 30 Pounds
- Cleaning and Sanitizing
- Teamwork and Professionalism
- Cocktail Service
- Maintaining a Clean Bar
- Handling Difficult Customers
- Organizational Ability
- Cash Register Operation
- Employee Training
- Outgoing Personality
- Excellent Judgment
- Cash and Credit Transactions
- Service-Oriented Mindset
- Balancing the Cash Register
- Able to Stand 10 Hours
- Licensed TABC
- Marketing and Sales Experience
- Wine and Liquor Expertise
- Elegant Garnish Station Setup
- Food Service
- Extensive Beer Knowledge
- Managing Operations and Efficiency
- Documentation and Reporting
- Performance Evaluations
- Staff Training
- Scheduling and Coordinating
- Team Building
- Teamwork and Collaboration
- Problem Resolution
- Verbal and Written Communication
- Training and Development
- Team Leadership
- Customer Relations
- Invoicing and Billing
- Data Entry
- Point of Sale (POS) System Operations
- Buffet Setup and Takedown
- Liquor, Wine and Food Service
- Service Prioritization
- Service Training
- Cash Handling
- Customer Service
- Worker Training
Certification
- Licensed TABC
- Food Handler License
Accomplishments
- Consistently received 100% positive customer feedback.
- Recognized for outstanding customer service.
- Promoted from waitress to bartender, in less than 12-months.
- Oversaw an increase of positive online reviews for our establishment.
Languages
English
Native/ Bilingual
Timeline
Server/Bartender
Globelife Field / Delaware North
02.2023 - Current
Bartender
54th Street Restaurant & Drafthouse
04.2021 - 01.2023
Office Manager
Arlington Improv
06.2020 - 09.2021
Waitress
Dave & Buster's
10.2014 - 10.2019
High School Diploma -
Mansfield High School
Some College (No Degree) - Fine Arts
Tarrant County College District
- Licensed TABC
- Food Handler License
Similar Profiles
Robert Acosta-SkenandoreRobert Acosta-Skenandore
Catering Lead at Delaware North Sportservice, Lambeau FieldCatering Lead at Delaware North Sportservice, Lambeau Field
YASSIR NEDDARYASSIR NEDDAR
Assistant Manager at North Boston, Delaware North Boston FlightAssistant Manager at North Boston, Delaware North Boston Flight
Ashlyn OrtizAshlyn Ortiz
Administration Intern at Delaware North / Petco ParkAdministration Intern at Delaware North / Petco Park