Hi, I’m
IVALANI GUTIERREZ
Saint Charles,IL
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. With a history of working within several different work settings and industries this will bring a variety of experience, a passion for learning, the initiative and dedication to excel in the new role. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision. Currently available for remote work.
Overview
10
years of professional experience
Work History
Mooseheart International
Administrative Assistant
08.2023 - Current
Job overview
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Olin Chlor Alkali
Dispatcher
04.2022 - 08.2023
Job overview
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Implemented new software systems that improved efficiency within dispatch center operations.
- Directed dispatching, routing, and tracking of 10-15 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Monitored and tracked dispatch communication systems.
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Geneva Park District
Kid Zone Supervisor
11.2021 - 04.2022
Job overview
- Organized special events and field trips, enhancing overall experience for participating children.
- Enhanced children's learning experience by implementing creative and interactive activities.
- Provided exceptional customer service to parents, addressing concerns and inquiries in timely manner.
- Monitored over 50 participants and enforced rules, maintaining safety for visitors and staff.
- Collaborated with fellow team members to develop comprehensive care plans for individual children.
- Developed strategies to handle emergency situations calmly and effectively while maintaining childcare standards.
Filter Services Inc.
Account Manager
11.2017 - 11.2021
Job overview
- Developed, maintained and utilized diverse client base.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Streamlined internal processes for better efficiency in account management tasks.
- Developed and implemented strategies to increase client retention.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed customized account plans for clients to help them achieve their business goals.
- Developed customized account plans for clients to help them achieve their business goals.
- Directly managed over 3 million dollars of yearly company revenue.
Education
Trinity School of HealthWarsaw, IN
Certified Master Iridologist (CMI) from Certified Natural Health Professional
06.2024
Skills
- DBMS / CMS
- Expert in Data Management and Administrative Support
- QuickBooks, Bank Recon, A/P, A/R, Bookkeeping, Overall Billing Management
- Expert in Account Management and Payroll Management
- Internal Sales
- Dispatch/ Overnight Dispatch
- Expert in Customer relations and Communications
- Team Bonding and Relationship Building
- Professional and mature
- Expert in Data organization
- Confidentiality and Data Protection
- High Volume Phone Inquiries
- Event Planning and Social media knowledge
- Team Leader and Trained in Conflict Mediation
- Remote Conferencing and Tech-Savvy
Languages
English
Native or Bilingual
Websites
Hobbies
Embroidery, Cooking, Gardening, Sewing, Hiking, and Reading Literature, and Exploring and Experiencing New Things
Timeline
Administrative Assistant
Mooseheart International
08.2023 - Current
Dispatcher
Olin Chlor Alkali
04.2022 - 08.2023
Kid Zone Supervisor
Geneva Park District
11.2021 - 04.2022
Account Manager
Filter Services Inc.
11.2017 - 11.2021
Trinity School of Health
Certified Master Iridologist (CMI) from Certified Natural Health Professional
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