IMRAN AHMED

San Jose,CA

Summary

Highly Motivated and passionate IT Professional with 7+ years of experience in Networking, Professional services, System Design, Deployment engineering and Post Sales customer engagement seeking to obtain a position that provides the best opportunities to grow, develop and utilize my potential to positively impact company success.

Overview

years of professional experience

Certification

Work History

TECHNICAL SOLUTIONS CONSULTANT IV

Aruba Networks, HPE

SANTA CLARA, CA

10.2020 - Current

Provide L3/L4 technical support on Aruba SDWAN solution to more than 800+ customers
Successfully resolved more than 20% of overall high priority tickets reported with high CSAT score.
Replicate complex issues related to layer2 and layer3 networking protocols like BGP ,OSPF,STP,VLAN etc.
Coordinate with Senior Systems Engineering, Software engineers and Product managers to resolve various network, configuration & performance issues related to EC deployments
Transfer technical knowledge and train team members/new hires using power point presentations, live demo’s etc.

SR. TECHNICAL SUPPORT ENGINEER

Silver Peak Systems

Santa Clara, AR

07.2018 - 10.2020

Analyzed designing and deployment issues to identify troubleshooting methods needed for quick remediation
Expertise in delivering customers better WAN experience via consumer-grade Internet through optimization of available paths, use of error correction and layer 4 optimization to improve performance across broadband connections
Troubleshoot issues related to High availability, VRRP, routing & switching protocols in customer environments
Managed and assisted 5+ team members with projects related to , REST APIs, Python scripts, Linux, MySQL during deployment & testing stages.

TECHNICAL SUPPORT & PROFESSIONAL SERVICES ENGINEER

Edgewater Networks

San Jose, CA

01.2016 - 07.2018

Provided high level technical support, including identifying and resolving problems on Edgemarc, Edgeview and Call managers like CUCM.
Provided Technical expertise and guidance during Proof of Concept and Deployment of Edgemarc routers and Edgeview Virtual machine installations.
Increased Professional services revenue by 10% by assisting deployment team with installations of Edge view controller services on Vmware Vsphere Hypervisors and Vmware Vcloud Directors.
Experience with configuring and supporting Unified Communications, VoIP(SIP), or Video Conferencing systems
Experience installing Dockers images and use bash scripting and mysql to automate daily tasks and log capturing
Troubleshoot issues found while running VPC , EC2 and other AWS applications and deploy Cloud2Edge, Edgeview servers and other EC2 instances on Cloud Platforms like AWS , VMware Vcloud
Hands on experience with linux and ability to grasp new technologies quickly

Education

Master of Science - Electrical Engineering(Networking & Telecom)

The University of Texas At Arlington

Arlington, TX

12.2015

Skills

Network&Security Protocols: TCP/IP, RIP,OSPF, BGP, IPSec ,GRE ,AAA,TACACS,RADIUS,IPSEC UDP
Network Hardware: Cisco routers ( 3800, 3600 ,7000 series) ,Cisco SWs 3500, 3700 series,ASA Firewalls 5510,Edgemarc 7000,4700 series Juniper SRX, HP Aruba & Arista switches,Cisco ASA 5500,Sonicwall ,Palo Alto, Checkpoint firewall,Netskope, Zscaler
Network Management & Miscellaneous: DHCP, DNS, SMTP, SCP , SDN , NFV, Nginx, JSON/YAML, Github, CI/CD using Terraform/Jenkins
WAN Technologies: SDWAN,MPLS, Metro ethernet, PPP, MPLS, T1,DSL,4G-LTE

LAN Technologies: VLAN(8021q), Inter- Vlan routing, STP, HSRP,VRRP,RSTP
Config management & deployment : Terraform, Ansible, Docker & Kubernetes
IAAC Technologies : AWS(VPC,EC2, EBS,S3 etc) , MS Azure (Virtual Hub,VNet,resources etc), GCP and OCI