Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Imran Bari

Queens,NY

Summary

Dynamic server with extensive experience at Jimmy at the James Hotel, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through effective conflict resolution and in-depth menu knowledge. Recognized for maintaining high cleanliness standards and compliance with health regulations, ensuring memorable dining experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Jimmy at the James Hotel
New York, NY
11.2015 - 08.2024
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new employees to perform duties.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server Assistant/Head Barback

PHD Downtown
Manhattan, NY
05.2017 - 07.2024
  • Followed health code standards while handling food and beverage items.
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed inventory and supplies to ensure materials were available when needed.

Event Captain

Mr. Purple
Manhattan, NY
08.2015 - 06.2017
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Addressed any issues or complaints from guests in a professional manner.
  • Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
  • Processed cash and credit card payments accurately and efficiently.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
  • Monitored guest feedback and responded to inquiries in a timely manner.

Server Assistant

Casa Lever
Manhattan, NY
02.2012 - 12.2014
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Responded promptly to requests from servers or other staff members.
  • Resolved customer complaints swiftly and professionally when needed.

Education

Associate of Arts - Business Management

Borough of Manhattan Community College
New York, NY
01-2020

Skills

  • Customer service
  • Food and beverage service
  • Inventory management
  • Health and safety compliance
  • Event coordination
  • POS system operation
  • Conflict resolution
  • Menu knowledge
  • Team collaboration
  • Quality assurance
  • Food safety
  • Calm demeanor
  • Cleanliness standards
  • Guest seating
  • Food sales and promotion
  • Food safety practices
  • Allergy awareness
  • Tableside etiquette

Certification

  • Food Protection Certificate.

Timeline

Server Assistant/Head Barback

PHD Downtown
05.2017 - 07.2024

Server

Jimmy at the James Hotel
11.2015 - 08.2024

Event Captain

Mr. Purple
08.2015 - 06.2017

Server Assistant

Casa Lever
02.2012 - 12.2014

Associate of Arts - Business Management

Borough of Manhattan Community College

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Imran Bari