Imran Eljitan
East Brunswick,NJ
Summary
AI and automation-oriented business operations and program leader with 8+ years of driving cross-functional execution across operations, professional services, and technical delivery. Partner closely with stakeholders, turning requirements into actionable user stories, and technical specifications. Build scalable, measurable operating systems through process redesign, workflow automation, and systems integration. Excel at fostering executive-level client relationships and translating complex business requirements into successful technical solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Manager Professional Services
Muse IT Group
Remote
01.2025 - Current
- Built and deployed agentic AI workflows for eCommerce content enrichment: Designed an automated web-research pipeline that navigated manufacturer websites, extracted structured product information, and generated high-quality, SEO-optimized product descriptions at scale—improving catalog completeness and search performance.
- Developed an internal 'AI tooling' platform to accelerate client delivery: Co-created a reusable AI foundation ('Aegis') enabling document ingestion and processing, embedding-based retrieval, agentic tool-calling orchestration, and human-in-the-loop review patterns, standardizing how multiple client solutions were built and governed.
- Implemented LLM-powered decisioning and automation across business systems: Delivered operational automations using n8n and UiPath, integrating LLMs to classify, reason over, and route work (e.g., triaging requests, extracting entities, normalizing records), while synchronizing data across systems such as Salesforce and downstream tools.
- Operationalized AI safely in production environments: Established reliability patterns, including validation checkpoints, review/approval workflows, exception handling, and audit-friendly traces—ensuring automated outputs met business standards before updating customer-facing content or system-of-record data.
- Enabled cross-client reuse of AI components: Created modular building blocks (document parsers, embedding pipelines, agent/tool connectors, workflow templates) to reduce delivery time for new AI initiatives, and make implementations consistent across engagements.
Operations Manager
Kasper AI
Remote
05.2022 - 12.2024
- Architected and implemented a scalable operational framework by creating and refining company-wide processes, directly contributing to the company's successful transition from a startup to an enterprise-grade organization.
- Led, mentored, and scaled the Support and Onboarding teams, establishing data-driven KPIs and performance metrics that improved average customer response time by 40% and boosted team efficiency by 25%.
- Engineered the company's HubSpot CRM from the ground up, creating custom integrations with key tech platforms that automated data flow, eliminated manual processes, and provided a 360-degree view of the customer lifecycle.
- Served as the central communication nexus between the executive suite, technical/development teams, and customer-facing units, ensuring strategic alignment, and translating high-level goals into actionable team directives.
- Started and led initiatives integrating three external services via APIs/webhooks to automate part of creating the customer's user space and managing client billing needs, eliminating a touch point.
Business Analyst
Kasper AI
Fanwood, New Jersey
11.2021 - 04.2022
- Spearheaded the business analysis for a key feature enhancement in the core platform, translating complex business needs from 10+ cross-functional stakeholders into detailed user stories and technical specifications for the agile development team.
- Acted as the primary liaison between the technical and business teams, facilitating communication that accelerated the resolution of critical bugs by 30% and ensured project milestones were consistently met ahead of schedule.
- Analyzed user feedback and system data to identify a critical gap in the customer onboarding workflow; proposed a data-driven solution that, upon implementation, was projected to increase new user retention by 10%.
- Increased team productivity by 30% through automation of routine tasks and standardized reporting, facilitating faster decision-making, enhanced collaboration, and strategic resource allocation across departments.
- Reduced annual operational costs by $50,000 by streamlining procurement and vendor management promoting long-term supplier relationships, driving lean budgeting, efficient resource allocation, and stronger bottom-line performance.
Business Analyst
Push Digital Agency
McKinney, Texas
09.2019 - 10.2021
- Partnered with cross-functional stakeholders to translate business needs into clear technical requirements (user stories, acceptance criteria), and drive execution through delivery.
- Identified manual workflow bottlenecks and led process redesign and automation initiatives with Engineering to improve operational efficiency and reliability.
- Established KPIs and dashboards to track operational performance, automation impact, and ROI; delivered metrics-driven reporting to leadership.
- Managed program plans end-to-end (scope, timeline, dependencies, risks) across Product, Engineering, and Operations, ensuring alignment, accountability, and high-quality outcomes.
- Documented automations and operational playbooks (SOPs/runbooks), standardizing best practices, and enabling scalable adoption across teams.
- Supported sprint planning and weekly standups by tracking action items, clarifying open questions, and monitoring delivery progress.
Skills
- Agile/Scrum
- Cross-Functional Planning/Collaboration
- Integrations/APIs
- IT Service Management
- Stakeholder Management
- Team Building
- Jira/Confluence
- Salesforce
- HubSpot
- Zoho Suite
- Amazon AWS
- Google Suite
- MS Office 365
Certification
Certified Scrum Master (CSM)
Timeline
Senior Manager Professional Services
Muse IT Group
01.2025 - Current
Operations Manager
Kasper AI
05.2022 - 12.2024
Business Analyst
Kasper AI
11.2021 - 04.2022
Business Analyst
Push Digital Agency
09.2019 - 10.2021