Imran Jackson
Jacksonville,FL
Summary
Dependable staff member successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Overview
4
4
years of professional experience
Work History
Server/Runner
Red Robin
07.2022 - Current
- Great with customer service, helping people with recommendations, making the experience as easy as possible for customers
- Energizing attitude towards the customers and coworkers
- Provided excellent customer service while meeting challenging time goals.
- Finishing side work before leaving
- Helping the servers and line cooks organize food.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
Crew Member
Chipotle Mexican Grill
11.2020 - Current
- Every position in the store from cashier to grill
- Able to keep all food on the lines at an efficient rate
- Great customer service to problem solve
- Great at training other employees and help when they are confused
- Organized new hire orientations
- Took customer orders
- Ran the cash register
- Responsible for answering the phone
- Welcomed all customers
- Communicated with vendors
- Opened and closed the Chipotle
- Kept the store clean
- Provided exceptional customer service
- Labeled food orders and product boxes.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Crew Member
Firehouse Subs
10.2019 - 06.2020
- At Firehouse i did everything like washing dishes,cashier, making sandwiches, cleaning restrooms, taking out the trash, etc
- All things to help as a crew member
- But as a crew member at firehouse i was: 1
- A very good listener to my co-workers,boss, and most importantly the customers
- 2
- Very good at equipping/learning early & fast
- 3
- Charismatic person that can speak with anyone
- Greeted and served customers
- Worked well in a fast-paced, high pressure environment
- Answered and made phone calls
- Answered customer questions
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
- Restocked supplies
- Provided customer service with a smile
- Maintained area and store cleanliness
- Worked at the front counter
- Prepared food and stocked the fridge and freezer.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Observed customer purchases in line and differentiated between standard portions.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
None -
Atlantic Coast High School
Jacksonville, FL05.2022
Skills
- Leadership Skills
- Communication Skills
- Time Management Skills
- Time management
- Leadership skills
- Kitchen Experience
- Food Preparation
- Food Production
- Order Management
- Guest Engagement
- Quality Control
- Service Prioritization
- Cash Handling
- Order Accuracy
- Regulatory Compliance
- Guest Relations Management
- Performance Improvement
- Bill Computation
- Hospitality Service Expertise
Accomplishments
High School
Black Student Union President
Principal's Outstanding Citizenship Award
Basketball Team
AAU Basketball
Photography
My hobby of photography encompasses fashion, landscapes, surrealism, documentary, and many other styles/types of photography. I enjoy photojournalism and providing the viewer with an involved and intense view of the everyday life.
Timeline
Server/Runner
Red Robin
07.2022 - Current
Crew Member
Chipotle Mexican Grill
11.2020 - Current
Crew Member
Firehouse Subs
10.2019 - 06.2020
None -
Atlantic Coast High School
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