Imran Khan

~ Conduct risk assessments of infrastructure and applications based on threats and
vulnerabilities.
~ Lead technical investigations in response to threats and incidents, and work to develop and
implement solutions to mitigate and/ or eliminate risk.
~ Demonstrate understanding of security and control policies, processes, and procedures
through application.
~ Assist in consultations regarding security and control architecture.
~ Evaluate the state of security on a quarterly or as-needed basis and run tests and assessments
to identify potential security vulnerabilities.
~ Choose, implement, monitor, and upgrade computer anti-virus and malware protection
systems.

~ Implemented comprehensive security awareness training for employees susceptible to phishing attacks.
~ Provide tech support to Employers’ employees and suppliers.
~ Develop plans and procedures to safeguard and recover data.
~ Install and maintain security software to protect data systems.
~ Monitor systems, servers, and networks for any signs of incursions.
~ Educate workers about computer security and promote security awareness and security
protocols.
~ Identify areas of risk where security requirements are not being met.
~ Identify and report recognized or potential Information Security threats and other Information
Security issues.

~ Assist with bugs and hardware issues as needed.
~ Implement and ensure security updates are current across all systems.
~ Run network tests and test firewalls, creating patches or implementing new protocols as
needed.
~ Analyze network systems and structures to ensure the most secure approach is being
employed.
~ Ensure security tools are running properly on company networks and devices.
~ Research emerging threats and safeguards that can provide protection.
~ Optimize systems to ensure the network is supportive and responsive.
~ Present findings, reports, and solutions to designated management/ supervisor.

• Led registrations for a security project supporting 100 users daily, guiding them through critical security procedures
• Provided personalized security key distribution, identity verification, and authentication assistance
• Ensured seamless YubiKey registration and PIN setup, bolstering security measures
• Facilitated the configuration of Microsoft Authenticator app for secure access
• Enabled passwordless phone sign-in for Android and iOS users, bolstering security
• Orchestrated the registration process for Okta Verify, enhancing user security credentials
• Delivered on-demand deskside support to swiftly address user queries and issues
• Collaborated effectively within a team to accomplish project objectives
• Communicated complex security protocols clearly, ensuring user comprehension.

• Disconnect and remove user PCs, then connect new devices such as cameras, headphones, keyboards and mice, and so on
• Providing support to users and being the first point of contact for error reporting
• Ensuring electrical safety standards are met, conducting daily backup operations and maintaining system functionality by testing computer components
• Developed documentation to assist end users and other team members, established good relationships with all departments and colleagues
• Drove service delivery to various amounts of Amazon buildings and provided 30,000+ new devices to assigned end users workstations (monitors, peripherals, cabling, desktop, etc.).

• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Tested and integrated new software, identified and executed any corrections
• Maintained and configured 400+ computers with various operating systems (Windows 10, IOS, Linux); upgraded them when needed; repaired computer hardware
• Provided 250+ hands-on technical support to Apple customers/users in need.

• Performed intermediate computer hardware, software and peripheral setups, installations, and configurations (monitors, keyboards, printers, telephones, disk drives, etc.)
• Provided next-day, post-deployment service along with updating the company website with tech tips and brief documents
• Collaborated with the Operation team in order to develop and implement new strategies which increased and significantly improved workstation and operating systems
• Provided support to IT users for all aspects of end-user computing and desktop-based software initializations
• Executed upgrade of 750+ company laptops from Windows 7 to Windows 10 and later, provided computer, AV, and printing instructional and technical support to staff and faculty.