Imran Konteh
Mental Health Specialist
Brentwood,TN
Summary
Dynamic and compassionate Pharmacy Technician with a proven track record at The Kroger Co., excelling in drug safety and patient education. Leveraged expertise in resolving customer issues and confidentiality to enhance patient care. Demonstrating exceptional interpersonal skills and a commitment to accuracy, contributing to a positive change in client behavior at Wesley House Community Center. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources, and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike. Dedicated to providing compassionate care that makes a difference.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
The Kroger Co.
12.2017 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Resident Assistant
University of Tennessee, Knoxville
08.2021 - 05.2023
- Assisted residents in preparing for activity and social programs.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Responded to room transfers, incident reports, and maintenance requests.
- Promoted culture of respect and understanding among students.
Program Counselor
Wesley House Community Center
08.2021 - 05.2023
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Guided clients in developing skills and strategies for dealing with problems.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05-2023
Skills
- Drug utilization review
- Resolving customer issues
- Drug safety
- Patient education and counseling
- Confidentiality and HIPAA
- Patient confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resident Assistant
University of Tennessee, Knoxville
08.2021 - 05.2023
Program Counselor
Wesley House Community Center
08.2021 - 05.2023
Pharmacy Technician
The Kroger Co.
12.2017 - Current
Bachelor of Arts - Psychology
University of Tennessee
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