Imran Mohammed
McDonough,GA
Summary
Resourceful and trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
26
26
years of professional experience
Work History
Duty Manager
Swissport Cargo
11.2019 - Current
- Responsible for the day to day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met
- Effectively manages staff time to reduce dependence on overtime
- Ensures applicable safety and quality standards are met for flights and ground operations
- Maintains as well as up-dates company's and customer manuals and documentation
- Implements and monitors the local emergency plan
- Develops and maintains good relations with customers and airport authorities
- Find solutions to irregularities during inclement weather
- Attends and contributes to internal meetings
- Comply with company Standard Operating Procedures (SOP) and policies
- Perform related duties as assigned.
Cargo Duty Officer
Qatar Airways
02.2017 - 11.2019
- Manage the daily cargo operations at the airport through close coordination with the GHA and own staff
- Ensure strict compliance to IATA regulations for movement of inbound and outbound cargo
- Act as a primary point of contact for local government authorities not limited to TSA, USCBP and FAA
- Supervise and audit cargo build up to ensure maximized utilization of pallets and containers
- Ensure strict adherence to current TSA All Cargo International Security Program (ACISP) and Model Security Program (MSP)
- Audit and approve monthly invoices from GHA and vendors
- Ensure GHA performs proper ULD control, coordinating cargo irregularities such as missing cargo, documents and Dangerous Goods
- Certified in Weights and Balance, Dangerous Goods, Aviation Security for Cargo, Cargo Warehouse Operations and Safety Management System.
Cargo Operations Coordinator
Air France/ KLM Cargo
04.2012 - 02.2017
- Coordinate, plan and control on a day-to-day basis the cargo flow to/from and within North and South America
- Maximize the efficiency of the transportation process including the aircraft and ground network
- Achieve lowest possible operational cost, while realizing quality requirements
- Loading advice duties for pricing purposes
- Daily Ops and Cost reports
- Support systems such as Cafeed and my e-doc
- Assist stations with ULD equipment requests for Heavy and Big shipments
- Coordinate the movement of ULD back to the Hubs when the stations are overstocked
- Ensures that SLA/SPA agreements are up to date and filed
- Organize and conduct station inspections and audits
- Process requests for USDA transit permits for Horses and Commodities transiting the USA
- Process and audit USDA transit permit invoices
- Assist stations with track and trace shipments for missing or miscarried cargo.
Capacity Revenue Management Analyst - Martinair
Martinair
08.2010 - 04.2012
- Responsible for optimizing Martinair Full Freighters on net revenue and capacity to their fullest potential
- Daily interaction with Customer Service Organization in all markets from South America as well as with Operations and Revenue Management in SPL and CDG
- Ensure flights maximization within their allocation and if not, shuffle and redistribute freight so that all flights have positive revenues
- Update Excel files consisting of a Daily Forecast of all Martinair flights with actual weight, chargeable weight and revenues
- Handle all bookings for KLM flights from Miami and set capacity for contracted space and free sale.
Operations Agent
Air France
04.2007 - 08.2010
- Responsible for Coordinating, Flight Turnaround and Flight Dispatch within the scope of Air France regulations in terms of passengers and crews' safety, customer service for on time arrival, departure, and being cost effective
- Preparation of load sheets and final verification of actual loading
- In charge of calculating the final payload concerning passenger weights, baggage and cargo
- Supervisor for the offloading and loading of the aircraft as per Air France specifications
- D1/D3 Certified (AF) and Dangerous Goods Certified.
Lead Agent Customer Relations
Air France
02.2005 - 03.2007
- Compiled daily stats and reports for the baggage, customer relations and refunds department
- Assisted agents with difficult calls and in most cases diffused tense situations between irate passengers and agents
- Researched files that needed additional action
- Coached new agents and conducted internal monitoring sessions.
Customer Relations Agent
Air France
07.2004 - 02.2005
- Responding to letters written by passengers after completion of travel
- Assisted passengers with delayed, damaged or lost baggage
- Determined appropriate settlements
- Handled inquiries from passengers, travel agents and other AF departments
- Handled small projects for supervisors and the information coordinator.
TRIP (Ticketing Rates Internet Prepaid) Agent
Air France
04.2002 - 07.2004
- Handled all incoming Internet bookings and issued tickets
- Responded to all incoming emails in writing regarding the website-booking engine
- Prepared weekly and monthly reports for the Internet desk as well as other reports associated within the department
- Assisted the Prepaid Desk, which included the setting up of Marine Prepaid, Sponsor Prepaid and ID50 Prepaids
- Assisted the Rate Desk in calculating the fares for travel agents using Sabre, Worldspan and Amadeus.
Telephone Sales Agent
Air France
11.2000 - 04.2002
- Handled reservations calls from passengers and travel agents
- Achieved numerous balise awards for excellent customer service
- Achieved third place in 2001 for total number of TBMs sold
- Assisted in other departments whenever the need arises.
Machine Technician
Motorola
10.1997 - 11.2000
- Operated various machines in the production line, which manufacture two-way radios and cell phones.
Education
B.A. - Business Administration
DeVry University
06.2005
Broward Community College
01.2000
Diploma -
High School
01.1997
Skills
- KPI Setting and Review
- Resource Allocation
- Delegating Work
- Operations Management
- Customer Service
- Team Supervision
- Goal Setting
- Financial Reporting
- Inventory Management
- Work Planning and Organization
- Performance Management
- Culture Improvements
- Process Updates
- Health and Safety Compliance
- Process Optimization
- Project Coordination
- Strong Leadership
- Attention to Detail
- Operational Oversight
- Operational Efficiency
Tel
954 249 0443
References
Available Upon Request
Timeline
Duty Manager
Swissport Cargo
11.2019 - Current
Cargo Duty Officer
Qatar Airways
02.2017 - 11.2019
Cargo Operations Coordinator
Air France/ KLM Cargo
04.2012 - 02.2017
Capacity Revenue Management Analyst - Martinair
Martinair
08.2010 - 04.2012
Operations Agent
Air France
04.2007 - 08.2010
Lead Agent Customer Relations
Air France
02.2005 - 03.2007
Customer Relations Agent
Air France
07.2004 - 02.2005
TRIP (Ticketing Rates Internet Prepaid) Agent
Air France
04.2002 - 07.2004
Telephone Sales Agent
Air France
11.2000 - 04.2002
Machine Technician
Motorola
10.1997 - 11.2000
B.A. - Business Administration
DeVry University
Broward Community College
Diploma -
High School