IMRAN MOMIN
Richmond,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Franchise Owner
The Halal Guys
07.2015 - 06.2024
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
General Manager
Kentucky Fried Chicken, KFC
11.2012 - 11.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Food Service Manager
Harveys Restaurant
09.2011 - 10.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Food Service Supervisor
Harveys Restaurant
07.2011 - 09.2011
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Education
Associate of Arts -
Houston Community College
Houston, TX12-2010
Bachelor of Commerce -
University of Mumbai
Mumbai, India10-2005
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
- Quality management systems
Timeline
Franchise Owner
The Halal Guys
07.2015 - 06.2024
General Manager
Kentucky Fried Chicken, KFC
11.2012 - 11.2013
Food Service Manager
Harveys Restaurant
09.2011 - 10.2012
Food Service Supervisor
Harveys Restaurant
07.2011 - 09.2011
Associate of Arts -
Houston Community College
Bachelor of Commerce -
University of Mumbai
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