Imran Rahman
Summary
Years of firsthand experience in Information Technology related to Business Analysis, Release and Product Management. Highly knowledgeable with Project planning and SDLC and proficient in ITIL process, by working with multiple Development and Release Management methodologies used to implement successful projects and releases.Effectively communicate any issues to management and stakeholders. Adept at developing relationships with business and technology partners for successful project implementation.
Overview
20
20
years of professional experience
Work History
Release/Change Manager
CVS Novologix
11.2018 - Current
- Manage Novologix product and implement cloud native solutions
- Lead product design and establishment of requirements and provide continuous monitoring of test results and streamline the process methodologies
- Schedule, and coordinate releases across the enterprise for Novologix application portfolios
- Manage releases for application updates, operating system patches, security improvements, hardware upgrades, Projects, and Programs
- Maintain communication with customer and team members and promote a team environment
- Drive process efficiency to help manage product delivery efforts, improve communication channels, and overall quality of client applications
- Manage daily and weekly release schedule windows including code deployments to all environments
- Create RFCs for weekly Prod/CTE deployments in Service Now
- Create IQ-OQ’s for weekly/monthly implementation plans
- Identify changes by documenting User Stories/Features over defined acceptance criteria using Rally
- Manage the build team efforts for upcoming release deployments
- Gather PO approvals for all Monthly/OOM Changes
- Review all changes have gone thru User Acceptance testing criteria with QA and UAT signoffs
- Assist with deployment issues with the help of requestors and the infra team to implement necessary changes
- Manage risks and resolves issues that affect release scope, schedule, and quality
- Manage and plan release activities per guideline to meet expectations
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
- Document release process and Implementation Plans
- Communicate release details and schedules to team members and stakeholders
- Maintain the release schedule for all core services and ensure alignment across key partners and vendors
- Continually work towards making improvements in the release process
- Lead and co-manage the Go-Live activities including the execution of the deployment Plans and checklists
- Participate in CAB meetings to discuss release scope and/or roadblocks
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
Business Systems Consultant – Delivery Lead
Wells Fargo
09.2016 - 09.2018
- Worked as a liaison between Technology, QA, and Project Management through planning releases to implement Azure migration changes across the organization
- Defined project scope, goals and deliverables that support business objectives in collaboration with the leadership team and project sponsors
- Achieved business goals by prioritizing backlogs/issues into Sprints by working with stakeholders
- Tracked project milestones and deliverables for Azure migration guidelines
- Effectively communicate project expectations to Technology partners and stakeholders
- Organized meetings and provide leadership to evaluate and coordinate communication plans, test strategies, test plans, and detailed test execution schedules
- Served as an escalation point for both Wells Fargo stakeholders and vendors as appropriate
- Helped identify, evaluate, and develop solutions that are cost effective and meet or exceed business requirements
- Worked with end users, partners, and cross functional teams to provide project support, resolve questions, assess needs, and recommend changes as they impact the organization
- Managed testing efforts with the WFHM test teams and end users to ensure accurate regular updates to all parties involved with Azure application migration
- Worked on Change Requests for work orders/work requests for different applications on the enterprise level
- Provided production support, testing, validating changes, writing requirements, documentation, and change management related during production deployments and implementation.
Business Systems Analyst
UTC Aerospace
Burnsville, MN
06.2016 - 09.2016
- Created weekly Software Dashboard for procurement updates
- Create a renewal cycle tracker for software (coordinate with principal owners)
- Managed a SharePoint Status page for all active software applications and licenses by creating a repository with a Dashboard
- Created a software consolidation plan using matrix and manage the procurement of software tools and licenses
- Managed procurement of software tools using map process/owners and process/influence to closure
- Reported dashboard issues to Software Management team and Engineering Application Manager
- Worked with the technology team to help:
- Facilitate software configuration, administration, installation, and support
- Support IT security to address network concerns and access issues
- Support non-advocate reviews of security and international access
- Track and Manage Software tool costs for the software department
- Find opportunities to share licenses with Sensors and Integrated Systems
- Worked with software team to develop overall licensing strategy
- Reconcile invoices for cost, purchase, and delivery of software.
Business Systems Consultant- Product Lead
Wells Fargo
09.2014 - 02.2016
- Defined project scope, goals and deliverables that support business goals in collaboration with the leadership team and stakeholders
- Be the contact person for SLoad application to provide application support and production support on these projects and report project updates/issues to stakeholders
- Served as a liaison for both Wells Fargo stakeholders and allocated vendors as appropriate
- Worked effectively to maintain strong relationship with required vendors and TOG
- Tracked project milestones and deliverables SLoad (Servicing Loan) application guidelines
- Managed testing efforts with the WFHM test teams and end users to ensure timely accurate regular updates to all parties involved with SLoad
- Worked as a liaison between TOG and Business users to help implement FHA, FNMA, VA, and USDA guidelines
- Effectively communicated project expectations to team members and stakeholders
- Reviewed BRD for Compliance Operations Process System application deployments which meet all investor requirements
- Assisted all SLoad developers and end users to develop training documents and quick reference guides
- Assessed data requirements and needs using Black Knight (MSP) to request data for TOG internal data needs
- Made SRS documentation updates and changes in accordance with Business compliance
- Provided GAP analysis to integrate vendor change versions from SMDU
- Worked on Change Requests for work orders/work requests for different applications on the enterprise level
- Utilized test scripts for thorough testing of the applications and improve the quality of the delivered product and preformed post implementation tests of these applications
- Analyzed test environments and work with vendors like Black Knight MSP to help trouble shoot and help resolve any issues
- Created business requirements documents and internal procedure guidelines
- Provided Release management support and coordinate with WFHM team members to resolve any issues with Change request management implementations
- Assisted application end users to develop training documents and quick reference guides.
Release Manager
US Wealth RBC
Minneapolis, MN
03.2014 - 08.2014
- Managed releases for separate groups across multiple applications
- Coordinated software release activities across multiple teams (RBC Release Management, US Wealth Management, and operations teams)
- Defined and published release plans, deployment playbooks, and other artifacts that support the system development life cycle (SDLC)
- Collaborated closely with stakeholders to manage interim releases as well as emergency deployments
- Coordinated with Lead developers on a release schedule for software deployments to multiple production and non-production environments
- Led all deployment activities throughout all critical path code migration environments, including production
- Planed and oversaw rollouts of new and changed service software, associated hardware and documentation
- Organized and led release readiness and post implementation reviews
- Planed and oversee the implementation of software and related hardware to the test and acceptance environments
- Prepare release documentation, working with our infrastructure group to complete the releases and doing post-release smoke-testing of the applications
- Facilitated release meetings and post-release communication and document all release records
- Conducted release performance analysis, explored key findings, provided root cause analysis, and suggested improvements
- Managed the packaging, testing, documentation, and distribution life cycle
- Ensured releases are traceable, secured, evaluated, and authorized
- Sent out post deployment notifications to stakeholders and leadership team.
Business Systems Consultant
Wells Fargo
Eagan, MN
11.2012 - 02.2014
- Worked as a liaison between Technology Operations Group and Business to help implement SLoad application changes per FHA, FMNA and USDA guidelines
- Defined project scope, goals and deliverables that support business goals in collaboration with the leadership team and stakeholders
- Be the point of contact for SLoad application to provide application support and production support on these projects and report project updates/issues to stakeholders
- Coordinated testing efforts with the WFHM QA teams and end user
- Effectively communicate project expectations to team members and stakeholders
- Reviewed BRD for Compliance Operations Process System application deployments
- Worked on Change Requests for work orders/work requests for different applications on the enterprise level
- Tracked project milestones and deliverables per SLoad application guidelines
- Created business requirements documents and internal procedure guidelines
- Provided data support to the application development team in accordance with the P2 refresh schedule and internal audit guidelines using MSP
- Assessed data requirements and needs using Black Knight (MSP) to request data for TOG internal data needs
- Analyzed test environments and work with vendors like Black Knight MSP to help trouble shoot and help resolve any issues
- Improved the quality of the delivered product by preforming post implementation tests of release deployments Provided Release management support and coordinate with WFHM team members to resolve any issues with Change request management implementations
- Provided application support during production deployments and implementations and leading efforts analysis and resolutions.
Business Systems Consultant
Wells Fargo - MSP
07.2012 - 10.2012
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Project planning and documentation of the dB transition to the WDM team within a centralized location of Wholesale
- Track project milestones and deliverables
- Effectively communicated project expectations to team members and stakeholders
- Review BRD for Compliance Operations Process System application deployments
- Worked security tickets within Pac 2000 and set CR’s for work orders/work requests for different applications on the enterprise level
- Created and utilized test scripts for thorough testing of the applications and to improve the quality of the delivered product and preformed post implementation tests of these applications
- Analyzed work environments, created business requirements documents, and internal procedure guidelines
- Provide Release management support and coordinate with Wholesale team members to resolve any issues with Change request management implementations.
Release Manager
Black Knights
Eagan
09.2011 - 06.2012
- Managed releases for separate groups across multiple applications
- Coordinated and track software release activities across multiple teams (business, development, quality assurance, and operations)
- Defined and published release plans, deployment playbooks, and other artifacts that support the system development life cycle (SDLC)
- Collaborated closely with customers, business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions
- Provided strategic direction, change management leadership by identifying process improvement opportunities and their subsequent implementation
- Coordinated with Lead developers on a release schedule for software deployments to multiple production and non-production environments
- Led all deployment activities throughout all critical path code migration environments, including production
- Coordinated release deployment efforts with the LPS release management team comply with established guidelines
- Prepared release document, working with our infrastructure group to complete the releases and conduct post-release smoke-testing of the applications.
Lead Project Coordinator
Wells Fargo
Minneapolis, MN
03.2010 - 09.2011
- Managed the delivery and the quality of test deliverables
- Managed daily test activities by ensuring testing is on schedule and facilitating solutions to any issues by utilizing HP ALM
- Managed VTS3 test tool planning
- (Access for testers)
- Reviewed and approve test plans and provide input to project sponsor
- Identified test risks and constraints prior to project impact
- Assessed data requirements by using Black Knight (MSP) to request data for Debit Card testing needs
- Identified line-up and gain commitment for Debit Card resources for projects
- Directed/Trained Debut card resources on steps needed for data validations
- Resolved any issues by working with BSC’s, testers, PM & developers
- Participated in test planning with business and technology partners
- Provided input for building production check-out task plan
- Provided status updates to Management on projects
- Managed and facilitated regular meetings between Debit Card and TOG
- Ensured requirements traceability from BRD to FSD and into Test Plans
- Coordinated with PI group on implementation of Payment Card Industry Data Security Standards
- Created Master Test plan to solicit inputs, obtain reviews and approvals
- Coordinated all testing efforts between LOB and TOG applications
- Responsible for UAT test planning activities and coordination of test scripts
- Communicated successful completion of testing with appropriate validation from identified stakeholders.
Business Technology Consultant
US BANK
St. Paul, MN
04.2009 - 02.2010
- Worked closely with Business users to finalize requirements for the MSA team
- Evaluated and assess new or modified software programs and software development
- Procedures using Mercury Quality Center, & Rational Clear Quest tool
- Created documentation to describe program evaluation, testing, and correction using Test scripts
- Developed use cases and functional specifications and coordinate the capture of process flow models for requirements
- Analyzed business requirements to address the technology needs and requirements gathering
- Project implementation of Multi Service Aviation (MSA) group application releases
- Project implementation of Access Online group application releases
- Establish QA guidelines for testing and suggest improvements
- Created test cases and verified data to implement test plan and strategy
- Provide production support to release management (MSA)
- Verified database for back-end acceptance testing
- Conformed with development team and user group to address various issues concerning application testing and bug tracking
- Implemented overall testing strategy and hand-off to release management.
Sr. QA Analyst
Medtronic
Mounds View, MN
11.2008 - 02.2009
- Implemented testing procedures according to Medical Devices regulations
- Analyze test cases for requirement changes and reports testing
- Used HP ALM tool to keep track of bugs and escalate issues to the Cardiac Rhythm Management team
- Participated in User testing to get valuable feedback from application users
- Established Quality Assurance guidelines and provide suggestions for process improvement
- Identified differences between establishment standards and user applications and suggests modifications to conform to standards for the QA team
- Gathered application/reporting requirements from personal interaction with business users
- Analyzed business requests to address the technology needs and requirements gathering.
Sr. Systems Analyst
touch
Eden Prairie, MN
08.2007 - 10.2008
- Participated in project Implementation and Application Support of new applications such as WEB CASH, SOLO and COPS
- Monitored and escalate observations and concerns to project management and Development
- Identified and document business and technical requirements from all users through Application Design reviews and cross functional sessions
- Developed use cases (as needed) and functional specifications and coordinate the capture of process flow models
- Participated in Systems Analysis, manual testing as well as automated test execution, and the development of software testing artifacts, including test requirements, plans, cases, scripts, and reports
- Managed requirements and address issues while using effective change management processes throughout the systems development life cycle
- Identified differences between establishment methods and user applications and suggests modifications to conform to standards
- Led BA/QA team to implement changes that the application user interface functioned according to user requirements that are within given guidelines
- Created and executed test case for various projects according to set standards using HP ALM
- Use Jira to track bugs and escalate issues to Development team for resolution
- Recommend program improvements or corrections to the software development team
- Evaluate project requirements during planning and testing processes
- Validate data requirements and changes using ORACLE and SQL
- Facilitate communication among business users and Development team personnel.
Sr. Business Analyst
RBC Dain
Minneapolis, MN
03.2007 - 05.2007
- Project analysis, implementation and planning through user inputs
- Gathered requirements specifications and document changes relative to project implementation
- Created Use cases for project implementation and application support using MS Visio and Rational Unified Process
- Verified that the application user interface functioned according to user requirements that are within given tests scenarios
- Recommend program improvements or corrections to software development team
- Identified differences between establishment standards and user applications and suggests modifications to conform to standards for the QA team
- Made modifications to existing application as requested by the User group.
QA Analyst
WELLS FARGO
Minneapolis, MN
10.2005 - 03.2007
- Risk and Compliance Application (RC-SA)
- Global Remittance
- Evaluated and assessed new or modified software programs and software development
- By utilizing HP ALM, Soap Scope, Integra & Rational Clear Quest tool
- Validated that programs function according to user requirements and are within given test scenarios and user needs
- Conformed to establishment Quality Assurance guidelines and provide suggestions for process improvement
- Created revised and verified quality standards and test procedures for program and product evaluation
- Recommended program improvements or corrections to software engineers
- Identified differences between establishment standards and user applications and suggests modifications to conform to standards
- Created documentation to describe program evaluation, testing and correction using Test scripts in HP ALM
- Led QA efforts to implement the version of ECPR messages along with training and process improvement (WEB based application)
- Assessed data requirements using Black Knight (MSP) to request data for ECBS QA groups functional data needs
- Conducted automation testing using Integra and facilitate with regression testing
- Participated in User Interface design improvement process (.NET APPLICATION)
- Created and maintained automated functional and GUI based tests sets.
Business Analyst
CENVEO
Minneapolis, MN
06.2003 - 09.2005
- Conducted Project planning and initiatives by using MS Visio & MS Projects tools with the Lea team
- Conducted Project analysis, implementation and planning through user inputs and feedbacks
- Gathered requirements specifications and document changes relative to project implementation
- Prioritized and assigned projects to different departments within Ameriprise Financial services
- Participated in process improvements detail analysis and design documentation
- Assisted team members plan labor hours for each project
- Consulted with project management to plan and organize the project priorities.
Education
Master of Project Management - Management Information Systems, Mini
Metro State University
Skills
- Back-end experience in DB2, mainframe (Hogan), Black night application, MSP, and MS SQL
- Experience writing data requirements to API's - experience with Use Case data flow analysis of dependencies with vendor integration and process flow
- Java script Experience - firsthand experience as a QA analyst to use Java scripts as relates to the application development
- Computer: Languages: JAVA, VB, SQL, HTML, And XML
- Applications: MS Sute, MS Project, Visio, HP ALM, Soap Scope, Integra, Service Now, XML Spy, HP Quality Center, JIRA, Compuware CARS, Confluence, Jira, TFS Foundation Sever, Rally
- Excellent communication and presentation skills
Timeline
Release/Change Manager
CVS Novologix
11.2018 - Current
Business Systems Consultant – Delivery Lead
Wells Fargo
09.2016 - 09.2018
Business Systems Analyst
UTC Aerospace
06.2016 - 09.2016
Business Systems Consultant- Product Lead
Wells Fargo
09.2014 - 02.2016
Release Manager
US Wealth RBC
03.2014 - 08.2014
Business Systems Consultant
Wells Fargo
11.2012 - 02.2014
Business Systems Consultant
Wells Fargo - MSP
07.2012 - 10.2012
Release Manager
Black Knights
09.2011 - 06.2012
Lead Project Coordinator
Wells Fargo
03.2010 - 09.2011
Business Technology Consultant
US BANK
04.2009 - 02.2010
Sr. QA Analyst
Medtronic
11.2008 - 02.2009
Sr. Systems Analyst
touch
08.2007 - 10.2008
Sr. Business Analyst
RBC Dain
03.2007 - 05.2007
QA Analyst
WELLS FARGO
10.2005 - 03.2007
Business Analyst
CENVEO
06.2003 - 09.2005
Master of Project Management - Management Information Systems, Mini
Metro State University
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