Imran Shaikh
Summary
Experienced leader with a proven track record in corporate travel management. Proficient in negotiation, operations management, and delivering exceptional customer service. Specialized in managing VVIP and protocol clients worldwide, ensuring seamless travel experiences tailored to their unique requirements. Demonstrated success in leading teams to efficiently serve clients' travel needs. Extensive experience managing high-profile individuals, including former Prime Ministers and Royal Families. Additionally, adept at overseeing corporate events, including those for prestigious organizations such as Manchester City Football Club.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Riya Travel & Tours Inc.
03.2022 - Current
- Managed the retail office in New Jersey and supported the team for retail sales
- Provided global operational support to corporate clients in the US and Canada
- Identified new potential clients and converted them to use Riya Travel.
- Monitoring quality checks for corporate travel.
- Maintaining SLA with corporate.
Team Leader
ATB Yatra
01.2017 - 11.2021
- ATB Yatra is a leading Travel Company in India providing 'best in class customer experience
- Managed a team of travel professionals handling some of the biggest corporate in Mumbai
- Provided travel assistance to CEO, CXO & Board Members
- Managed travel requirements for EMEA, USA, Australia, Philippines, and worldwide WNS locations.
Senior Travel Consultant
Nirvana Travel & Tourism
06.2013 - 08.2016
- Managed VVIP and Protocol clients of all Abu Dhabi government clients dealing with Nirvana Travels
- Negotiated with airlines for east coast contracts and commissions
- Handled complex situations during the tenure and managed the smooth running of travel operations.
Senior Travel Consultant Mubadala
Omeir Travel Agency
07.2010 - 05.2013
- Handled one of the biggest corporate of UAE for all their travel requirements
- Served Senior Members and Directors of MUBADALA for their travel service
- Managed MCFC (Manchester City football team) account and served them well
- Managed the whole team serving the corporate for the smooth operation of the travel service.
Corporate Sales Supervisor
Al Tayyar Travel Group Co Ltd
05.2009 - 06.2010
- Developed the corporate segment of the business
- Handled one of the biggest corporate of UAE for all their travel requirements
- Managed a team servicing the single largest corporate account in KSA
- Identified new potential clients and converted them to use Al Tayyar Travel.
Counter Executive / Supervisor
Great Escape Travels Pvt Ltd
05.2000 - 02.2009
- Handled one of the biggest corporate of UAE for all their travel requirements
- Negotiated with suppliers and airlines and provided full support to the sales team
- Managed the biggest corporate account in the industry along with my team.
Education
HSC, Commerce -
University of Mumbai
Mumbai06.1997
SSC, Secondary -
School of Sacred Heart
03.1994
Skills
- Sabre
- Amadeus
- Customer Experience
- Microsoft Office
- Concur
- SAP
- Customer Service
- Travel Management
- Microsoft Office
- Business Leadership
- Employee Supervision
- Operations Management
Certification
- Customer Experience Leadership
- IATA
- Amadeus Ticketing, Exchange and Refunds
- Sabre Ticketing, Refunds & Exchanges - ARC
- Intelligent Spend Management Using SAP Concur SAP
- Excel 2016: Introduction to Formulas and Functions
- Excel: PivotTables for Beginners Excel 2019 Essential Training
- Communication Foundations
Publications
Travel Advisory & Updates
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Marathi
Native or Bilingual
Arabic
Professional Working
IATA
IATA certified from Canada.
Timeline
Assistant Operations Manager
Riya Travel & Tours Inc.
03.2022 - Current
Team Leader
ATB Yatra
01.2017 - 11.2021
Senior Travel Consultant
Nirvana Travel & Tourism
06.2013 - 08.2016
Senior Travel Consultant Mubadala
Omeir Travel Agency
07.2010 - 05.2013
Corporate Sales Supervisor
Al Tayyar Travel Group Co Ltd
05.2009 - 06.2010
Counter Executive / Supervisor
Great Escape Travels Pvt Ltd
05.2000 - 02.2009
HSC, Commerce -
University of Mumbai
SSC, Secondary -
School of Sacred Heart
- Customer Experience Leadership
- IATA
- Amadeus Ticketing, Exchange and Refunds
- Sabre Ticketing, Refunds & Exchanges - ARC
- Intelligent Spend Management Using SAP Concur SAP
- Excel 2016: Introduction to Formulas and Functions
- Excel: PivotTables for Beginners Excel 2019 Essential Training
- Communication Foundations
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