Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

IMRAN H. HAQUE

Long Beach,CA

Summary

Product professional with strong background in driving project success and product development. Skilled in data analysis, user experience optimization, and cross-functional collaboration. Known for adaptability, problem-solving, and fostering team synergy to achieve high-impact results. Reliable and ready to contribute to dynamic product initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Client Services Analyst

Fragomen
12.2022 - Current
  • Optimized legal case management by implementing an Excel macros process to prioritize high-priority cases, which was later rolled out department-wide, ensuring a more efficient workflow and reducing redundant client communication
  • Processes up to 100 business immigration cases weekly, including H, L, and E visas, and labor certifications, by coordinating with attorneys, case managers, and Fortune 500 stakeholders
  • Prioritizes cases using Connect immigration software, advanced Excel data analysis, and report optimization, enhancing the efficiency of global mobility teams from the client side
  • Efficiently managed multiple email drop boxes by triaging queries to relevant teams, coordinating and communicating with the firm’s stakeholders, and enhancing communication skills across multiple departments
  • Enhanced accuracy, compliance, and efficiency by improving billing procedures for the Consular team, addressing key issues that delayed invoice processing
  • As a result, billing became smoother
  • Additionally, assisted with drafting USCIS and NVC forms, setting up U.S
  • Embassy document folders, creating case status reports, and ensuring adherence to compliance standards
  • Enhanced team productivity and operational efficiency by performing administrative tasks, tracking cases on the Connect platform, maintaining Service Level Agreements, and utilizing Excel for detailed data management and reporting, ensuring smooth case management workflows

Host & Referee (part-time)

Volo Sports
07.2024 - 11.2024
  • Streamlined the hosting experience by assisting other team members with setting up and closing down sports activities enhancing team camaraderie

Front Desk Associate (part-time)

Onelife Fitness
06.2024 - 11.2024
  • Improved the front desk operations by incorporating communication and engagement skills and driving business sales goals upward

Immigrant Visa Assistant (Immigration Assistant)

US Department of State
07.2019 - 11.2022
  • Reunified 2,105 U.S
  • Families during the COVID-19 pandemic by providing effective communication skills and translation services to consular officers and applicants
  • Ensured accurate financial tracking and reporting for the section's accounting by processing payments from U.S
  • Citizens and generating monthly cash reports using Excel
  • Maintained compliance with government regulations by managing inventory and timekeeping in government accounting software and performing tasks using ORACLE software
  • Facilitated efficient consular operations by assisting over 100 applicants daily with clear communication skills through English translation services
  • Improved adherence to Service Level Agreements by processing payments and managing inventory with government accounting software, ensuring accurate monthly cash reporting and administrative tasks
  • Accolades Received: Time Off from Duty Award, Meritorious Honor Award, Mission Honor Award and Multiple Group and Individual Eagle Awards

Treasury Management Assistant

Omera Petroleum Limited
01.2017 - 07.2019
  • Saved the company $6,500 by performing and verifying accurate and detailed calculations with bank transactions, demonstrating strong analytical and communication skills
  • Ensured compliance with regulatory requirements by organizing and drafting documents with the regulatory body of an international organization, highlighting attention to detail and communication skills
  • Improved data accuracy and efficiency by transferring voucher entries from Peachtree to ORACLE software, leveraging Excel for data management and ensuring adherence to Service Level Agreements

Administrative Assistant

British High Commission
09.2016 - 10.2016
  • Delivered assignment two days ahead of schedule by handling all aspects of a 2-month assignment to sort and bundle non-settlement application documents, ensuring compliance with procedural requirements
  • Received letter of recommendation for excellence in completion from department head by demonstrating exceptional communication skills and adherence to Service Level Agreements during document sorting assignment
  • Streamlined document sorting process for non-settlement application documents from 2013-2015 by utilizing Excel for tracking and organizing documents efficiently

Intern - HR Operations

Banglalink
01.2016 - 04.2016
  • Streamlined HR operations by introducing innovative processes, enhancing productivity, and ensuring compliance with company standards and Service Level Agreements
  • Optimized data management and reporting through Excel, improving communication and operational efficiency across the department

Education

Professional Certificate - Project Management Associate

Atlassian University
03.2025

Bachelor - Business Administration, Finance & Human Resources Management

Brac University

Skills

  • Data Analysis & Reporting
  • Analytical Tools
  • Process Improvement
  • Technical Aptitude
  • Client Relationship Management
  • Knowledge of Atlassian’s JIRA Application
  • Problem-Solving & Process Improvement
  • Project Management & Organizational Skills
  • Financial Analysis
  • Quality Assurance (QA)
  • Advanced Computing Skills
  • Oracle Enterprise Resource Planning (ERP) Proficiency
  • Audio, Video, and Podcasting Skills

Accomplishments

  • Recognized for Excel Automation and Operational Efficiency, 02/2025, Implemented Excel macros processes that optimized case management and reduced redundant communication across departments.
  • Recognized for Productivity, Accountability and Efficiency, 07/2024, Ensured a smooth communication while reaching out to multiple parties to print an important UK check from the DC office well ahead of the filing deadline.
  • Recognized for Teamwork and Personal Leadership, 02/2024, Took leadership in reaching out to IT to resolve an urgent issue and succeeded in filing an important case for the team.
  • Eagle Award by US Dept. of State, 12/2023, For contributing to US trade interests by volunteering to assist at the US Trade Show in Dhaka, October 2022.
  • Extra Mile Award by US Dept. of State, 09/2022, For exemplary service and extraordinary effort.
  • Mission Honor Award by US Dept. of State, 07/2022, For providing uninterrupted immigrant visa services and outstanding customer support during a period of overwhelming workload caused by the COVID pandemic.
  • Eagle Award by US Dept. of State, 06/2021, For dedication and teamwork in processing complex emergency and Mission-critical visa cases.
  • Meritorious Honor Award by US Dept. of State, 01/2021, For providing assistance in arranging special flights to repatriate 2,105 U.S. citizens in an extraordinary period of uncertainty.
  • Time off from Duty Award by US Dept. of State, 01/2021, For risk to personal safety and outstanding service in repatriating hundreds of American citizens during the COVID-19 pandemic.

Certification

Project Management Associate

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Persian
Elementary

Interests

  • Video Gaming
  • Documenting and sharing travel experiences
  • Drawing and Painting

Timeline

Host & Referee (part-time)

Volo Sports
07.2024 - 11.2024

Front Desk Associate (part-time)

Onelife Fitness
06.2024 - 11.2024

Senior Client Services Analyst

Fragomen
12.2022 - Current

Immigrant Visa Assistant (Immigration Assistant)

US Department of State
07.2019 - 11.2022

Treasury Management Assistant

Omera Petroleum Limited
01.2017 - 07.2019

Administrative Assistant

British High Commission
09.2016 - 10.2016

Intern - HR Operations

Banglalink
01.2016 - 04.2016

Bachelor - Business Administration, Finance & Human Resources Management

Brac University

Professional Certificate - Project Management Associate

Atlassian University
IMRAN H. HAQUE