Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imranullah Alkozai

Woodbridge,VA

Summary

  • Experienced Parts Specialist adept at maintaining meticulous organization of parts inventory while delivering exceptional customer service. Proficient in restocking parts, resolving issues, and managing paperwork efficiently. Committed to exceeding sales targets and ensuring customer satisfaction.
  • Detail-oriented Parts Salesman with extensive knowledge of a wide array of parts and their applications across various scenarios. Trusted resource for customers with diverse needs, delivering outstanding service with patience and generosity.
  • Skilled Parts Sales Associate with a strong background in sales, service, and regulatory compliance. Adaptable team player with excellent problem-solving abilities and interpersonal skills, dedicated to delivering exceptional customer experiences.
  • Motivated Parts Associate with a passion for the automotive industry and a desire to build a long-term career. Known for organizational prowess and dependability, capable of managing multiple priorities with a positive attitude and willingness to take on additional responsibilities to achieve team goals.
  • A hardworking and enthusiastic job seeker with a keen eye for detail and strong organizational skills. Eager to secure an entry-level position in the automotive field and contribute to achieving company objectives. Possesses excellent interpersonal, time management, and problem-solving abilities, ready to excel in a dynamic work environment.

Knowledgeable Parts Specialist is skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues, and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.

Overview

4
4
years of professional experience

Work History

Back Parts Specialist

Penske Automotive
09.2023 - 04.2024
  • Proficiently managed parts issuance to technicians to facilitate timely completion of customer repairs, ensuring seamless service delivery. Engaged with customers both in-store and via telephone to address inquiries, offer product expertise, and facilitate orders, delivering exemplary service standards.
  • Collaborated closely with service technicians to accurately identify necessary parts for repairs, thereby mitigating delays and optimizing operational efficiency. Demonstrated a commitment to exceeding customer expectations by promptly addressing inquiries, resolving issues, and consistently delivering exceptional service.
  • Executed meticulous inventory management practices by adhering to the bins system during merchandise stocking from new shipments, thereby minimizing discrepancies and enhancing inventory accuracy. Implemented streamlined ordering procedures to expedite turnaround times, enhancing departmental productivity.
  • Established effective vendor relationships to facilitate new orders, manage shortages, and address defective parts concerns, ensuring seamless supply chain operations.
  • Achieved notable order accuracy rates through comprehensive documentation review before submitting purchase requests to suppliers.
  • Maintained a clean and organized work environment conducive to efficient task completion, facilitating easy access to frequently utilized items.
  • These practices underscored a commitment to operational excellence and customer satisfaction.

Estimating Assistant

Penske Automotive
09.2023 - 04.2024
  • Facilitated efficient resource allocation across projects by providing regular updates to internal teams regarding any changes impacting project timelines or budgets. Implemented a new software system to streamline the estimating process, resulting in enhanced operational efficiency.
  • Produced accurate budget forecasts for diverse projects by conducting comprehensive analyses of labor costs, material expenditures, equipment rentals, and subcontractor quotations. Contributed to company expansion efforts by maintaining a meticulously organized database of past projects, ensuring easy retrieval of historical data for future bidding endeavors.
  • Cultivated strong partnerships with suppliers, fostering advantageous pricing negotiations and securing reliable delivery schedules for materials. Fostered a positive work culture within the estimating department through transparent communication of expectations and constructive performance feedback.
  • Enhanced team efficiency by systematically organizing and prioritizing tasks based on deadlines and project specifications. Improved responsiveness to client inquiries by implementing an efficient system for tracking submitted proposals and promptly following up as necessary.

Department Administrator

Penske Automotive
09.2023 - 04.2024
  • Demonstrated leadership in directing operational and strategic planning, fiscal management, and administrative oversight for facilities, equipment, and personnel. Spearheaded fiscal operations within the department, managing budgets sourced from various funding channels.
  • Formulated comprehensive budget proposals, policies, and fiscal guidelines aligned with departmental objectives and growth initiatives. Provided guidance and support to faculty, staff, and students in navigating pertinent regulations, policies, and procedures.
  • Maintained a vigilant approach to ensure adherence to industry regulations by staying abreast of evolving policies and procedures. Efficiently managed office space utilization to accommodate an expanding workforce while prioritizing functionality and comfort.
  • Cultivated a positive and harmonious work environment by promptly and professionally addressing concerns, resulting in heightened employee satisfaction levels. Implemented meticulous record-keeping practices to ensure timely access to critical information.
  • Played an integral role in advancing company objectives by actively engaging in strategic planning sessions alongside senior management.

Salesman

Global Auto Outlet
07.2022 - 08.2023
  • Increased sales by offering advice on purchases and promoting additional products
  • Promoted and up-sold products and services to meet needs of customers
  • Upheld high standards of customer service by promoting and upselling new products and services
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Developed and implemented sales strategies to increase profits
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and delivered engaging sales presentations to convey product benefits
  • Collaborated with cross-functional teams to identify and address customer needs.

Political Canvasser

Re-election For Sentor
05.2023 - 06.2023
  • Interacted with and educated with voters in different areas to promote Jeremy McPike campaign
  • Conducted regular surveys and canvassing activities to identify potential customers for products and services
  • Collaborated with marketing team to develop promotional materials for canvassing activities
  • Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions
  • Built relationships with customers to support ongoing sales and customer retention initiatives
  • Discussed customer feedback with management to optimize customer experience
  • Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction
  • Identified customer needs to provide appropriate product solutions
  • Coded data from participant interviews
  • Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases
  • Responded to customer questions and objections to address concerns and build rapport
  • Created and Implemented impactful sales strategies to increase product sales with existing customers.

Cashier

Target
08.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with returns, refunds and resolving transaction issues
  • Answered questions about store policies and addressed customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Operated cash register to record transactions accurately and efficiently
  • Handled cash with high accuracy and took care to check bills for fraud
  • Identified and resolved discrepancies and errors in customer accounts
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Courtesy Clerk

Albertsons
07.2020 - 01.2021
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
  • Helped customers take merchandise out of store and loaded items into vehicles
  • Assisted customers with large purchases by carrying items to vehicles
  • Returned unwanted items to correct store locations and restocked shelves
  • Maintained clean and tidy checkout area to optimize service delivery
  • Assisted customers with checkout process to foster prompt and smooth transactions
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty
  • Handled shelf restocks and merchandised front lane areas to drive sales
  • Delivered prompt service to prioritize customer needs
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier

Burlington
08.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Stocked, tagged and displayed merchandise as required
  • Assisted customers with returns, refunds and resolving transaction issues
  • Answered questions about store policies and addressed customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Upsold additional products and services to customers, increasing revenue
  • Operated cash register to record transactions accurately and efficiently
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

No Degree - Business Administration

Northern Virginia Community College Alexandria VA
Alexandria, VA
06.2025

High School Diploma -

T.C. Williams High School
Alexandria, VA
06.2021

Skills

  • Quote Information
  • Security Standards
  • Personalized Support
  • Promotional Campaigns
  • Prospecting Skills
  • Information Updates
  • Creative Solutions
  • Office Support
  • Google Drive
  • Customer Transactions
  • Sales Expertise
  • Identification Checks
  • Bagging and Packaging
  • Process Transactions
  • Merchandise Restocking
  • Safety Verifications
  • Product and Service Sales
  • Retail MerchandisingRestock Shelves
  • Promote Products
  • Credit and Debt Card Processing
  • Client Needs Assessment
  • Hygiene Standards
  • Customer Seating
  • High-Volume Environments
  • Client Contact
  • Financing Options
  • Business Development
  • Adaptable and Flexible
  • Dressing Room Assistance
  • Loss Prevention Goals Monitoring
  • Strong Communication and Interpersonal Skills
  • Pre-Owned Vehicles
  • Make and Model Knowledge
  • Registration Paperwork
  • Closing Sales
  • Appointment Scheduling
  • Service Minded
  • Time Management Skills
  • Collecting Carts
  • Social Perception
  • Coupon Redemption
  • Refund Handling
  • Receipt and Refund Issuance
  • Checks Validation
  • Money Handling
  • Order Taking
  • Microsoft Office
  • Scanner Operation
  • Cash Counting Machine Operations
  • Refunds and Exchanges
  • Store Presentation
  • Resident Engagement
  • Account Changes
  • Active Learning
  • Subject Interviewing
  • Political Knowledge
  • Canvassing Strategy
  • Critical Thinking
  • Professional Relationships
  • Legislative Research
  • Data Entry
  • Survey Taking
  • Customer Engagement
  • Team Goals
  • Technical knowledge
  • Shipping and receiving
  • Warehouse Operations
  • Returns processing
  • Packaging and Labeling
  • Forecasting and planning
  • Sales Support
  • Environmental awareness
  • Lean manufacturing principles
  • Customer Service
  • Ordering parts
  • Verbal and written communication
  • Invoice Processing
  • Order Fulfillment
  • Problem-solving skills
  • Email Communication
  • Sales Training
  • Coordinating paperwork
  • Supply orders
  • Inventory Auditing
  • Inventory Management
  • Improving customer satisfaction
  • Forklift Operation
  • Team Collaboration
  • Vendor Relations
  • Training and coaching
  • Goal Setting
  • Customer Needs Assessment

Languages

pashto
Native or Bilingual
English
Native or Bilingual
dari
Full Professional
French
Elementary
Persian
Full Professional
Spanish
Elementary

Timeline

Back Parts Specialist

Penske Automotive
09.2023 - 04.2024

Estimating Assistant

Penske Automotive
09.2023 - 04.2024

Department Administrator

Penske Automotive
09.2023 - 04.2024

Political Canvasser

Re-election For Sentor
05.2023 - 06.2023

Salesman

Global Auto Outlet
07.2022 - 08.2023

Cashier

Target
08.2021 - 04.2022

Cashier

Burlington
08.2020 - 11.2020

Courtesy Clerk

Albertsons
07.2020 - 01.2021

No Degree - Business Administration

Northern Virginia Community College Alexandria VA

High School Diploma -

T.C. Williams High School
Imranullah Alkozai