Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Languages
Timeline
Generic

IMROZ KOWSHIK

LEXINGTON,Massachussets

Summary

Responsible cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work area clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Night Auditor

Paramount House Hotel
01.2022 - 07.2024
  • Providing exceptional customer service at reception during check-in, check-out, and throughout every hotel guest's in-house stay using the Newbook Property Management system
  • Attended guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction
  • Assisting with all overnight operations of the hotel, including reception, switchboard, reservations, and room service
  • Complaint handling and resolution
  • Conducting payment transactions, daily revenue, and postings throughout the hotel, and making necessary adjustments to ensure accuracy
  • Assisting with the management of hotel security and emergency procedures.

Tribal Zone and Bar/Beverage Attendant

RSL Community Club
11.2021 - 01.2022
  • Looking after the kids in the tribal zone
  • Always ensure the safety of the kids
  • General duties in the bar area
  • Ensure that all areas of the gaming floor are kept clean, neat, and tidy at all times including the general pickup of glasses, cups & plates
  • Providing customer service to the patrons
  • Payment handling.

Sales Associate

TK Maxx
01.2021 - 11.2021
  • Prepared merchandise for sales floor by pricing or tagging
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Provided positive first impressions to welcome existing, new, and potential customers.

Crew Member

McDonald's Restaurant
09.2018 - 10.2019
  • Took orders, prepared meals, and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Trained new employees by demonstrating tasks and coaching during daily activities
  • Greeted customers at drive-thru and took food orders
  • Operated register to process payments and collect cash payment for order totals.

Education

Bachelor In Information Technology - Computer Software And Media Applications

Southern Cross University
Sydney, Australia
10.2020

Skills

  • Directing Skill
  • Customer Service
  • Time Management
  • Multi-tasking
  • Communication
  • Teamwork
  • Work under pressure

Certification

  • Traffic Control License
  • Implement Traffic License
  • White Card
  • NSW 1AC Security Industry License.
  • NSW Responsible Service of Alcohol
  • First Aid Certificate + CPR
  • Covid-19 Infection Control Training.
  • Working with Children Check (WCC)
  • NSW Responsible Conduct in Gambling (RCG)
  • Current overseas driver’s license with own car.

Availability

Full 7 days (Including Overnights, and weekends) Can start immediately.

References

Will be provided upon request

Languages

Hindi
Full Professional
Bengali
Native or Bilingual
English
Full Professional

Timeline

Night Auditor

Paramount House Hotel
01.2022 - 07.2024

Tribal Zone and Bar/Beverage Attendant

RSL Community Club
11.2021 - 01.2022

Sales Associate

TK Maxx
01.2021 - 11.2021

Crew Member

McDonald's Restaurant
09.2018 - 10.2019

Bachelor In Information Technology - Computer Software And Media Applications

Southern Cross University

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IMROZ KOWSHIK