Imrul Amin
191 Brinkman Ave, Buffalo,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Package Handler
UPS
09.2025 - Current
- Operated package scanning equipment to ensure accurate tracking and inventory management.
- Sorted and organized packages by destination, optimizing workflow efficiency.
- Collaborated with team members to meet daily shipping targets and deadlines.
- Maintained a clean and safe work environment in compliance with safety regulations.
Produce Associate
Sam's Club
08.2024 - Current
- Managed inventory levels to ensure product availability and minimize waste.
- Assisted in training new team members on proper handling and storage procedures.
- Implemented efficient stock rotation methods to maintain freshness and quality of produce.
- Conducted regular inspections of produce displays for quality assurance and presentation standards.
Customer Service Representative
Dunkin' Donuts
07.2024 - 08.2024
- Processed orders accurately, ensuring timely delivery of products.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Monitored customer feedback to identify trends and recommend service improvements.
Customer Service Officer
Eastern Bank Plc
05.2021 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with bank policies and procedures.
- Assisted in training new staff on customer service protocols and bank systems.
- Maintained detailed records of customer interactions to enhance service delivery.
Education
Post Graduation Diploma in IT - Information Technology
Shahjalal University of Science And Technology
Bangladesh06-2021
MBA - Banking And Finance
Leading University
Bangladesh06-2020
BBA - Banking And Finance
Leading University
Bangladesh12-2018
Skills
- Heavy lifting
- Material stacking
- Pallet jack operation
- Sorting packages
- Use of handheld devices
- Truck loading and unloading
- Maintaining equipment
- Equipment operation
- Safety standards
- Product presentation
- Monitoring inventory
- Multitasking Abilities
Languages
English
Professional Working
Timeline
Package Handler
UPS
09.2025 - Current
Produce Associate
Sam's Club
08.2024 - Current
Customer Service Representative
Dunkin' Donuts
07.2024 - 08.2024
Customer Service Officer
Eastern Bank Plc
05.2021 - 09.2023
Post Graduation Diploma in IT - Information Technology
Shahjalal University of Science And Technology
MBA - Banking And Finance
Leading University
BBA - Banking And Finance
Leading University