Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Imtiaz Siddiquee

IT specialist
Queens,NY
Imtiaz Siddiquee

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.Also a very competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.

Overview

11
years of professional experience

Work History

Amazon Logistics LDJ5
Staten Island, NY

Process Guide(PG)
01.2022 - Current

Job overview

  • Have extensive knowledge of logistics, inbound and outbound process of sort center
  • Ran FLOW for Amazon as well, ensuring we had enough people to hit the volume needed for the day while delegating other tasks
  • Improved operations by working with team members, Leadership, and Process Assistant to find a workable solution
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Handled all delegated tasks, including problem-solving and Direct Engagement with Leadership and Process Assistant, to accomplish maximum customer satisfaction
  • Prioritized and organized tasks to efficiently achieve daily goals
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Jetway Group LLC
New York , NY

Special Handling Specialist
04.2023 - 03.2024

Job overview

  • Prepared quotes for customers regarding special handling rates and services.
  • Developed relationships with carriers to provide cost effective solutions for customers' special handling needs.
  • Ensured compliance with applicable laws, regulations, and industry standards related to special handling operations.
  • Prepared daily reports on passenger numbers and revenue generated by airline services.
  • Operated computer systems to process reservations, check-in procedures.
  • Managed staff performance reviews including setting goals and objectives.
  • Greeted passengers upon arrival and checked boarding passes.
  • Answered telephone inquiries regarding flight schedules, fares, baggage policies.
  • Verified passenger documents for accuracy and completeness.
  • Monitored the loading of luggage onto aircrafts.
  • Maintained records of lost baggage claims and tracked baggage whereabouts until delivery to customer.
  • Handled emergency situations calmly while following company protocols.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Imperial Staffing LLC
New York, NY

Event supervisor/ Team captain
09.2017 - 12.2021

Job overview

  • Respond to guests' requests and issues and communicate them to the Banquet Manager and Assistant Banquet Manager
  • Work with servers ensuring that all are set according to systems established
  • Performs all other relevant duties as assigned by upper management
  • Keep close contact with Security Manager, Duty Manager, and the others concerned
  • Work directly with Banquet managers on staffing ratios, room layouts, menu implementation, and operation of events
  • Execute Proper Function Management and Floor Coverage.

Cambria Heights School District
New York , NY

Library IT Help Desk
09.2013 - 08.2016

Job overview

  • Installed and configured new hardware, software and peripheral devices.
  • Provided technical support to internal customers in a timely manner.
  • Created user accounts and managed access privileges on networked systems.
  • Documented all help desk activities including customer inquiries, resolutions, system configurations.
  • Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
  • Developed processes for resolving customer complaints related to IT services.
  • Managed inventory of IT equipment such as laptops, printers, routers.
  • Supported telephony systems such as VoIP phones and PBXs.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Maintained up-to-date case documentation for future reference.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Conducted workflow analysis, space design or cost comparison analysis.

Education

NYU School Of Professional Studies

Cyber Security from Non-Degree Major
08.2023

Mathematics Science Research And Technology Magnet High School
Cambria Heights, NY

High School Diploma
08-2016

Queensborough Community College of The City University of New York
Oakland Gardens, NY

Associate of Science from Computer And Information Systems Security

Skills

  • niMS Office
  • Staff Development and Talent
  • Work Load Balance
  • Multi-Outlet Operations
  • Inventory Management
  • Process improvement
  • Planning and coordination
  • Communications
  • Team management
  • Customer service
  • Fluent Speaker of English, Bangla, Hindi, and Urdu
  • Hardware Installation
  • Application installations
  • Inventory Control Systems
  • Virtualization Technologies
  • Network Security
  • Technical Support
  • Computer Diagnostics
  • Help Desk Support
  • System Maintenance
  • Computer maintenance
  • Microsoft Office
  • Linux

Timeline

Special Handling Specialist

Jetway Group LLC
04.2023 - 03.2024

Process Guide(PG)

Amazon Logistics LDJ5
01.2022 - Current

Event supervisor/ Team captain

Imperial Staffing LLC
09.2017 - 12.2021

Library IT Help Desk

Cambria Heights School District
09.2013 - 08.2016

NYU School Of Professional Studies

Cyber Security from Non-Degree Major

Mathematics Science Research And Technology Magnet High School

High School Diploma

Queensborough Community College of The City University of New York

Associate of Science from Computer And Information Systems Security

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Imtiaz SiddiqueeIT specialist