Imunique Harris
New York,NY
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Lead
Miniso
11.2023 - 04.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Enforced company policies and regulations with employees.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Collaborated with management to develop strategies for improving overall store operations.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Manager
Food Lion
09.2022 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Created and reviewed invoices to confirm accuracy.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Representative
Cigna
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
Assistant Manager
Burger King
03.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Cashier
Giant Food Stores
06.2019 - 02.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Floor Associate
Forever 21
07.2018 - 05.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Processed payments and provided receipts to establish proof of transaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
Restaurant Team Member
Chipotle Grill
01.2017 - 05.2018
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
High School Diploma -
C.D. Hylton High School
Woodbridge, VA10.2015
Skills
Decision-making capabilities, Customer service focus, Employee training,
- Team motivation
- Conflict Resolution
- Rules Enforcement
- Performance Improvement
- Staff Motivation
- Technical knowledge
- Positive Attitude
- Operations Management
- Cash Handling
- Problem-Solving
- Team Leadership
- Team Supervision
- Staff Training and Development
- POS System Operation
- Daily workflows
- Flexible Schedule
- Sales and Upselling
- Inventory Counts
- Client Support
- Policy and Procedure Enforcement
- Equipment Troubleshooting
- Billing management
- Appointment Scheduling
- CRM Software
- Spreadsheet tracking
- Customer Service
- Computer Skills
- Remote Office Availability
- Microsoft Office
Timeline
Shift Lead
Miniso
11.2023 - 04.2024
Customer Service Manager
Food Lion
09.2022 - 09.2023
Customer Service Representative
Cigna
01.2022 - 02.2023
Assistant Manager
Burger King
03.2021 - 11.2021
Cashier
Giant Food Stores
06.2019 - 02.2021
Sales Floor Associate
Forever 21
07.2018 - 05.2019
Restaurant Team Member
Chipotle Grill
01.2017 - 05.2018
High School Diploma -
C.D. Hylton High School
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