Imunique Ruelas
San Antonio,TX
Summary
Knowledgeable and professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server Trainer
Grand Tequila
01.2018 - 05.2020
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Cashier Team Lead
Grand Tequila
01.2018 - 05.2020
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Hotel Front Desk Clerk
Red Roof Inn Hotel
01.2017 - 01.2018
- Enchanted guest satisfaction by efficiently managing check - ins and checkouts
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
Education
High School Diploma -
Thomas A. Edison High School
San Antonio, TX06.2018
Skills
- Clerical/ Technical Support
- Data Entry
- Complaint resolution
- Paperwork Processing
- Payment Processing
- Issue and Complaint Resolution
- Call Control
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Alorica
06.2020 - Current
Server Trainer
Grand Tequila
01.2018 - 05.2020
Cashier Team Lead
Grand Tequila
01.2018 - 05.2020
Hotel Front Desk Clerk
Red Roof Inn Hotel
01.2017 - 01.2018
High School Diploma -
Thomas A. Edison High School
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