Isa Vizcarra
Los Angeles,California
Summary
Highly organized and detail-oriented professional with over 5 years of experience in administration, clerical work, scheduling, transcribing and communication. Seeking to leverage skills in a dynamic role to contribute to exceptional support, operational effectiveness and positive working relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Director
Waves of Recovery
05.2024 - Current
- Developed and Managed Events & Fundraising: Created impactful events and fundraising campaigns, including the Giving Tuesday Fundraiser, which raised over $1,000 in one week to support surf therapy programs for individuals in recovery.
- Program Leadership & Operations: Provided ongoing direction and leadership for program operations, ensuring smooth delivery of surf therapy sessions, staff coordination, and participant engagement.
- Team Recruitment & Development: Recruited, trained, and mentored a diverse team of 15 staff and volunteers, enhancing collective skills and fostering a collaborative, supportive work environment.
- Administrative Systems Development: Designed and implemented efficient administrative systems, including pay cycles and a comprehensive employee handbook, ensuring smooth operations and compliance.
- Engagement & Outreach: Created a bi-weekly donor newsletter that boosted engagement by 21%, cultivating stronger relationships with current supporters and attracting new donors.
- Strategic Fundraising & Partner Relations: Led outreach efforts to secure funding from grants, investors, and partners, significantly expanding the nonprofit’s resources for expansion and program development.
- Program Milestones & Reporting: Scheduled and led regular staff meetings, ensuring alignment on program goals, updates, and participant milestones, enhancing team communication and program outcomes.
Transcriber & Live Interpreter
Revelation Church
04.2023 - Current
- Accurate Transcription: Transcribed over 300 sermons and meetings per week, producing clear, well-organized documents that enhanced accessibility and understanding for a congregation of 1500+ members.
- Bilingual Interpretation: Provided real-time English-to-Spanish and Spanish-to-English interpretation for live services and events annually, ensuring seamless communication for a multicultural congregation.
- Administrative Support: Coordinated transcription and interpretation schedules, meeting 100% of deadlines for weekly services and events, contributing to smooth operations.
- Adaptability and Confidentiality: Managed sensitive information with strict adherence to confidentiality protocols, maintaining trust and professionalism in all interactions.
Bilingual Simulation Specialist
Mursion Inc
08.2021 - Current
- Designed and Delivered Custom Training Programs: Collaborated with clients across industries, including Sales, Education, Legal, Medical, and Hospitality, to create simulations focused on Leadership, Feedback, DEI, Allyship, Belonging, and Emotional Intelligence.
- Bilingual Remote Facilitation: Conducted over 6,000 virtual simulations in English and Spanish for 15+ companies, achieving Mursion's highest Specialist level.
- High-Impact Training Execution: Delivered 40-50 asynchronous simulations weekly, driving skill development and confidence in navigating complex, real-world conversations.
- Tailored Industry-Specific Learning: Developed engaging scenarios that enhanced remote learning outcomes across healthcare, education, and corporate sectors, fostering measurable improvements in participant performance.
- Scalable and Accessible Solutions: Pioneered remote-first strategies that expanded global training accessibility and reduced costs, while maintaining high participant satisfaction rates.
- Data-Driven Feedback and Guidance: Prompted reflective learning and provided actionable insights, enabling professionals to excel in leadership, communication, and peer-to-peer dynamics.
Volunteer Coordinator Assistant
Audubon Zoo & Nature Institute
08.2011 - 09.2015
- Developed and implemented a comprehensive volunteer training program, resulting in increased volunteer engagement and retention
- Regularly communicated with volunteers to provide support, address concerns, and recognize their contributions
- Assisted in developing and updating volunteer training materials, ensuring they align with the organization's mission and values
Public Representative for Telemundo 42 Television
Audubon Zoo & Nature Institute
- Television and radio representative for educational project reaching out to Latin American community in New Orleans about upcoming events and conservational efforts.
Lead Server/Bartender
08.2015 - 08.2021
- Demonstrated a consistent commitment to upholding the highest standards of dining and customer service across multiple restaurants in Los Angeles
- Provided exceptional training and mentorship to new servers to foster a collaborative and supportive environment
- Maintained a strong focus on efficiency and streamlined operations, optimizing customer experiences while maximizing productivity.
Head Counselor
Audubon Zoo & Nature Institute
- Acted as counselor for children ages three to six and implemented educational program focusing on environmental conservation, mindfulness and outdoor education
Child Caretaker
Private Care
01.2018 - Current
- Facilitated developmental milestones including potty training and early education specifically literacy and motor skills.
- Built positive and nurturing environments to support child social and emotional growth.
Educational Therapist
Values & Strengths Educational Services
03.2016 - 06.2017
- Targeted skills including auditory and visual processing, attention, memory, academics, and social skills to support academic improvement and behavioral development
- Fostered a collaborative and supportive learning environment, encouraging student growth and self-confidence.
Education
Bachelor of Science - Psychology
Loyola University
New Orleans2015
Skills
- Bilingual & Translation Proficiency (English/Spanish)
- Proficient in Microsoft Office, Adobe, Social Media Applications, Zoom, Google Meets, Teams, Slack
- Emotional Intelligence Training
- Client Collaboration
- Organizational and Time Management Skills
- Brain Training and Tutoring
- Academic and Behavioral Intervention
- Environmental Education
- Held CPR & First Aid certification
Certification
CPR/First Aid Certified
Certificate of Completion of National Institutes of Health training course “Protecting Human Research Participants”
Completed Courses: Becoming an Ally to All, Discussing Racism, Fighting Gender Bias at Work, Supporting Workers with Disabilities, Confront Bias: Thriving Across Our Differences, Skills for Inclusive Conversations,
Timeline
Program Director
Waves of Recovery
05.2024 - Current
Transcriber & Live Interpreter
Revelation Church
04.2023 - Current
Bilingual Simulation Specialist
Mursion Inc
08.2021 - Current
Child Caretaker
Private Care
01.2018 - Current
Educational Therapist
Values & Strengths Educational Services
03.2016 - 06.2017
Lead Server/Bartender
08.2015 - 08.2021
Volunteer Coordinator Assistant
Audubon Zoo & Nature Institute
08.2011 - 09.2015
Public Representative for Telemundo 42 Television
Audubon Zoo & Nature Institute
Head Counselor
Audubon Zoo & Nature Institute
Bachelor of Science - Psychology
Loyola University
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