Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Interests
Work Preference
Timeline
Hi, I’m

Ina Jackson

Cibolo,Texas
Struggle builds character.
Unknown
Ina Jackson

Summary

An experienced professional in Office Management and Administration, adept at enhancing productivity, efficiency, and service quality in diverse settings. A dependable, ethical, and reliable leader and support specialist with a strong blend of organizational, technical, and business skills. Proficient in collaborating with cross-functional teams to ensure operational excellence and superior service. Seeking a full-time position that offers professional challenges and utilizes my interpersonal abilities, time management, and problem-solving skills.

Overview

18
years of professional experience
1
Certification

Work History

Uber

Driver
12.2023 - Current

Job overview

  • Provides safe and reliable transportation by picking up passengers at their requested locations, and driving them to their destinations while following all local traffic laws and regulations.
  • Maintains vehicle condition to provide a safe, comfortable ride for passengers.
  • Utilizes GPS and other navigation tools to plan routes and stay on schedule.
  • Develops strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicates with the VA and other medical dispatchers to coordinate transportation schedules.
  • Delivers superior customer service maintaining a 4.99 out of 5.0 customer rating based on the last 900 trips.

Enstep Notary & Property Group

Certified Mobile Notary Public, Loan Signing Agent
01.2019 - Current

Job overview

  • Efficiently manages appointments, track, and documentation for multiple clients daily, allocating time and resources to prioritize pressing tasks with expert use of notary software.
  • Collaborates with title companies, attorneys, lenders, real estate agents, providing seamless coordination during closings transactions.
  • Proficiency in explaining complex loan documents in clear and comprehensible terms, facilitating a smoother loan signing process.
  • Demonstrates ethical behavior in verifying and authenticating necessary documentation and protecting clients' sensitive information to prevent fraud.
  • Ensures compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
  • Displays professionalism and excellent communication skills while interacting with diverse clientele in a variety of settings.
  • Built a strong network of professional contacts, leading to repeat business and referral opportunities.
  • Performs thorough review of document contents before notarization, ensuring accuracy and completeness.
  • Increases client satisfaction by providing efficient and accurate notary services for various documents.
  • Looks for signs of fraud or coercion and refused notarization.
  • Maintains accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Mentors new notaries, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Stays current on industry developments through continuous learning initiatives such as attending conferences or workshops, improving the quality of provided services.


San Antonio Board of Realtors

Realtor
04.2016 - 04.2024

Job overview

  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.

USAA

Social Business Chat Resolution Specialist (Remote)
01.2018 - 02.2021

Job overview

  • Selected by P&C executive management to help lead a new and exciting digital social media team for the property and casualty division.
  • Led a cross-functional team responsible for providing structure, critical feedback, and data collection used to develop a Salesforce CRM system to track consumer sentiments and complaints online.
  • Crafted cohesive messaging strategies, and tracked consumer feedback, while building the organization's reputational brand online.
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Established comprehensive feedback system to capture customer sentiments post-resolution.
  • Enhanced interdepartmental cooperation, working closely with product team to inform about recurring customer issues.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.

USAA

Property & Casualty Underwriter
01.2007 - 01.2018

Job overview

  • Contributed to the development of new insurance products tailored to emerging market demands and client needs.
  • Served on the Insured to Value (ITV) and the Home Inspection team responsible for underwriting properties in high-risk areas such as California and Florida.
  • Analyzed loss experience data to identify patterns and recommend proactive measures to reduce claims frequency (brush management / hurricane retrofitting assessment).
  • Utilized effective verbal and written communication skills to defuse high-tension situations, thereby cultivating positive relationships between customers and the company.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Chosen by Executive Management for a job rotation as a Lead Property and Casualty Underwriter in the Office of the CEO, spanning from 2016 to 2018.
  • Collaborated with claims adjusters to investigate losses, identifying opportunities for subrogation or policy revisions.
  • Offered seasonal volunteer support in the Claims Immediate Response Unit (IRU) and the Bank Fraud Department.
  • Assisted management in the deployment of new underwriting initiatives. Conducted training, performed auditing, managed changes, and offered technical support to operational departments.

Education

Webster University
San Antonio, TX

MBA from Business Administration and Management
05.2002

University of Phoenix
Tempe, AZ

Bachelor of Science from Business
06.1999

Skills

  • Schedule Coordination
  • Critical thinking abilities
  • Document Management
  • Strategic Planning
  • Project Management
  • Analyzing data
  • Risk Mitigation
  • Excellent verbal and written communication skills
  • Time Management
  • Relationship Building
  • Customer service excellence
  • Call center experience
  • Team training and development
  • Customer Complaint Resolution
  • Client Engagement
  • Interpersonal communications
  • Customer Relationship Management (CRM)
  • Task Prioritization
  • Product Knowledge
  • Microsoft Office Suite
  • Fraud prevention
  • Industry Regulation Awareness
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Self Motivation

Certification

  • Licensed Realtor, San Antonio Board of Realtors, San Antonio/Cibolo, TX, 05/2024
  • Commissioned Notary, State of Texas, 05/2026

Accomplishments

  • Worked with a team of eight on developing a computer device and a method for processing risk-related data to implement changes in an insurance policy. Insurance policy modifications using informatic sensor data, Patent number: 9710858.

Date of Patent: July 18, 2017

Assignee: United Services Automobile Association (USAA)

Availability
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Interests

Cooking

Statecations

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

HybridRemoteOn-Site

Important To Me

Personal development programsWork-life balanceCompany CultureFlexible work hours

Timeline

Driver

Uber
12.2023 - Current

Certified Mobile Notary Public, Loan Signing Agent

Enstep Notary & Property Group
01.2019 - Current

Social Business Chat Resolution Specialist (Remote)

USAA
01.2018 - 02.2021

Realtor

San Antonio Board of Realtors
04.2016 - 04.2024

Property & Casualty Underwriter

USAA
01.2007 - 01.2018

Webster University

MBA from Business Administration and Management

University of Phoenix

Bachelor of Science from Business

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Ina Jackson