Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic

Ina M Koomson

Austin,United States

Summary

Licensed Pharmacy Technician skilled in compliance with Texas State Board of Pharmacy standards

Overview

7
7
years of professional experience

Work History

Clerk

Department of the Treasury-IRS
03.2021
  • Research taxpayer information using databases to determine the correct tax year for proper posting of the payment.
  • Compile cases for taxpayer returns without an SSN/ITIN for entry and processing.
  • Examine correspondence to determine proper posting of payment or if correspondence needs to be forwarded to another area for processing and review.
  • Data entry of payments into a data management system.

Administrative Coordinator

Louisiana Workforce Commission
07.2019 - 02.2021
  • Answered calls for State of Louisiana unemployment insurance claims.
  • Assisted callers by entering data for new claims and weekly certifications for processing.
  • Responded to customer inquiries in a timely and professional manner.
  • Data entry of worker's compensation payment forms received by fax and mail into the company's database.
  • Determined the validity of forms received.
  • Compiled reports to inform companies of the quarterly grade of their claims reporting.
  • Assisted the team with implementing an online database to streamline the process for worker's compensation payment forms online and eliminate paper filing.

Administrative Clerk

State of Louisiana-Department of Education
08.2018 - 07.2019
  • Entered information into the system to initiate possible fraud claims.
  • Once the information was entered, I obtained the necessary supporting documents by reaching out by phone, email, or letter to advise of the documents needed.
  • Once received I reviewed the documents and used them for auditing to determine if the provider had been overpaid by the agency.
  • I entered the amounts into the system for review by management of auditing of fraud claims that have resulted in a provider being overpaid.
  • If determined there was an over-payment, I submitted the case for final review and recoupment of funds from the provider.
  • I maintained an Excel spreadsheet of data of the provider's attendance data.
  • A letter was sent to the provider and program participant advising of findings and how to rectify the over-payment.

Customer Service Representative

Blue Cross And Blue Shield Of Louisiana
07.2017 - 08.2018
  • Provided customer service to members and providers regarding billing, claims, and website troubleshooting assistance.
  • Collaborated with other departments to ensure customer satisfaction regarding claims, appeals, and questions regarding pre-authorization.

Revenue Tax Analyst 2

Louisiana Department of Revenue
10.2013 - 07.2017
  • Analyzed complex tax documents and assisted the taxpayer with preparing accurate tax returns.

Education

Certified Pharmacy Technician-NHA - Pharmacy

Stepful
Austin
10.2025

undefined

Upper Iowa University
Baton Rouge
12.2013

undefined

Southern University
Baton Rouge
05.2009

Skills

  • Ability to Work Under Pressure
  • Communication Skills
  • Ability to Multitask
  • Effective Time Management
  • Microsoft Office
  • Data Entry
  • Customer Service
  • Research
  • Billing
  • Data Management

Courses

A+ Practical Application, Austin Community College Sep 2023 — Oct 2023

Timeline

Clerk

Department of the Treasury-IRS
03.2021

Administrative Coordinator

Louisiana Workforce Commission
07.2019 - 02.2021

Administrative Clerk

State of Louisiana-Department of Education
08.2018 - 07.2019

Customer Service Representative

Blue Cross And Blue Shield Of Louisiana
07.2017 - 08.2018

Revenue Tax Analyst 2

Louisiana Department of Revenue
10.2013 - 07.2017

undefined

Upper Iowa University

undefined

Southern University

Certified Pharmacy Technician-NHA - Pharmacy

Stepful

Similar Profiles

CREATE PROFILE