Ina Maliqis
Austin
Summary
Program management professional with history of successfully delivering projects and strengthening team collaboration. Skilled in risk management, resource planning and navigating dynamic settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Community Wheelhouse
01.2023 - Current
- Manage high-volume client portfolios end-to-end, serving as a trusted advisor to enhance operational accuracy, strengthen compliance, and deliver strategic improvements.
- Partner with clients to define success criteria, clarify business needs, and deliver recommendations that improve efficiency and reduce defects.
- Manage workflows across multiple programs, ensuring timely executions, accurate documentation, and service delivery.
- Train cross-functional teams on program requirements to increase accuracy and alignment.
- Analyze complex documentation to identify risk, validate compliance, and inform decision-making, implementing verification protocols that reduce processing time by 20%.
Program Coordinator
Community Wheelhouse
09.2022 - Current
- Coordinated program logistics, ensuring seamless execution of activities and adherence to timelines.
- Managed communications between departments, streamlining information flow and reducing response times.
- Skilled in affiliate marketing tools and platforms, adept at data analysis to drive marketing enhancements
- Implemented comprehensive social media strategies to boost brand visibility, engagement, and web traffic
Program Coordinator
Dress for Success
05.2021 - 08.2022
- Arranged and executed multiple fundraising events, ensuring the best possible guest experience
- Coordinated volunteer schedules and activities, ensuring optimal coverage and support for all programs.
- Developed and implemented program evaluation metrics to assess participant satisfaction and program effectiveness.
- Analyzed participant feedback to identify areas for improvement, implementing changes that increased satisfaction rates.
Office/Marketing Coordinator
Express Employment
01.2020 - 04.2021
- Managed client/associate communication and implemented training program software
- Improved employee productivity and satisfaction by 30% through onboarding and formalized training
- Designed and launched Facebook/LinkedIn/Instagram marketing campaigns and managed website updates
- Coordinated daily office operations, ensuring efficiency and adherence to schedules.
- Developed and maintained project timelines for marketing campaigns, tracking progress and outcomes.
Education
Bachelor of Science - Communication & Journalism
Kansas State University
Manhattan01.2015
Skills
- Strategic Planning
- Process Improvement
- Project Management
- Team leadership and direction
- Problem-solving
- Program leadership
- Training and development
- Detail-oriented
- Customer service
Websites
Certification
- Google Project Management, Google on Coursera, 08/31/22
- Google Data Analytics, Google on Coursera, 09/28/23
- HOTMA Compliance, National Center for Housing Management, 05/2025
Timeline
Program Manager
Community Wheelhouse
01.2023 - Current
Program Coordinator
Community Wheelhouse
09.2022 - Current
Program Coordinator
Dress for Success
05.2021 - 08.2022
Office/Marketing Coordinator
Express Employment
01.2020 - 04.2021
Bachelor of Science - Communication & Journalism
Kansas State University