Ina Munar
Plano,IL
Summary
Dynamic Customer Service Manager with a proven track record at It’s Raining Cats and Dogs Luxury Pet Resort, excelling in team leadership and conflict resolution. Enhanced guest satisfaction through effective training and process optimization, fostering a collaborative environment that elevated service quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
It’s Raining Cats and Dogs Luxury Pet Resort
Sugar Grove, IL
03.2021 - 11.2025
- Managed daily operations of luxury pet resort, ensuring high-quality service delivery.
- Trained and supervised customer service team to enhance guest interactions.
- Developed training materials focused on pet care and customer relations.
- Resolved customer complaints effectively to sustain high satisfaction levels.
- Coordinated staff scheduling to guarantee adequate coverage during peak times.
- Monitored facility cleanliness and safety standards for pets and guests.
- Collaborated with management to refine resort policies and enhance services.
- Established positive rapport among customers, managers, and team members.
Substitute Teacher
Plano School District
Plano, USA
02.2020 - 05.2021
- Monitored student behavior and maintained discipline according to school policies.
- Provided support to students with special needs during classroom activities.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Monitored student progress throughout the day.
Summer Workshop volunteer
Indian Valley Theatre
06.2015 - 04.2020
- Oversaw ticket sales and front-of-house operations during events.
- Managed student enrollment processes while ensuring record accuracy.
- Maintained precise records of budget changes throughout the year.
- Organized files for efficient retrieval and reference.
- Provided administrative support to staff, boosting workflow efficiency.
- Coordinated script revisions and ensured timely distribution to production teams.
Assistant Director Volunteer
Sandwich Opera House
01.2016 - 01.2020
- Streamlined ticket sales and customer service operations for efficiency.
- Boosted community engagement through outreach programs and strategic partnerships.
- Welcomed visitors to create a positive first impression.
- Coordinated appointments and managed calendars for office personnel.
- Ensured cleanliness and organization of front desk area for professionalism.
- Supported administrative tasks, including filing and data entry, to enhance productivity.
- Delivered prompt responses to inquiries, ensuring exceptional customer service.
Education
BS - Health Service Administration
Franklin University
Columbus, OH08-2000
Some College (No Degree) - Public Health
University of Wisconsin-LaCrosse
La Crosse, WISkills
- Database management
- Client record management
- Billing and account authorizations
- Customer relationship enhancement
- Team leadership
- Staff training and development
- Process optimization
- Conflict resolution techniques
- Collaborative teamwork
- Data entry precision
- Effective communication skills
- Organizational proficiency
- Regulatory compliance expertise
- New employee onboarding
- Multi-tasking abilities
- Sales promotion strategies
- Cash handling expertise
References
http://www.linkedin.com/in/ina-munar-812066, Available upon request
Timeline
Customer Service Manager
It’s Raining Cats and Dogs Luxury Pet Resort
03.2021 - 11.2025
Substitute Teacher
Plano School District
02.2020 - 05.2021
Assistant Director Volunteer
Sandwich Opera House
01.2016 - 01.2020
Summer Workshop volunteer
Indian Valley Theatre
06.2015 - 04.2020
BS - Health Service Administration
Franklin University
Some College (No Degree) - Public Health
University of Wisconsin-LaCrosse