Ina Nallbani

• Conduct thorough assessment of clients' current student loan situation.
• Analyze the types of loans, interest rates, and repayment terms.
• Provide comprehensive education on various student loan programs and options.
• Offer guidance on federal and private student loans, including eligibility criteria.
• Create personalized student loan strategies regarding repayment plans based on clients' financial situations and goals.
• Identify opportunities for loan consolidation and/or eligibility for PSLF.
• Assisting clients in creating budgets that accommodate their student loan repayments.
• Integrating student loan repayment into overall financial planning.
• Address issues such as deferment, forbearance, or loan forgiveness.
• Keep up-to-date with changes in student loan policies, regulations, and programs.
• Educating clients on financial literacy and money management.
• Offering advice on building credit and improving overall financial health.

●Co-Administer and manage the day to day operation of the office in the absence of the Associate Vice
President of Financial Aid Perform other related duties as assigned
● Exercises independent judgment in the management of operational details of the financial aid process
● Develops and maintains the policy and procedures for
the financial aid office to improve and enhance processes and students' experience in alignment with federal guidelines.
● Independently evaluates new and innovative ways to improve processing, communication and overall performance of the department.
● Assists the AVP of Financial Aid as needed with the annual audits, program reviews, FISAP, final
reconciliation and other reports required.
● Assists the AVP of Financial Aid in development of creating efficiencies as well as creating institutional
policies and procedures based on federal and state regulations.
● Manage and oversee full-service financial aid processing and awarding for all prospective, returning,
and newly enrolled graduate students, to include online MPS (Master of Professional Studies) students throughout the academic year. Work closely with Graduate Academic Program Directors, other
administrative staff, and third party vendors to provide financial aid expertise and guidance regarding
the MPS program.
● Manage and oversee processing and reconciliation of all graduate and undergraduate federal loans.
● Work closely with Student Finance to draw down loan proceeds from the U.S Department of Education into the school's bank account as required by federal regulations.
● Manage the processing and awarding of Chapter 33 VA eligible students. Coordinate with Veterans Administration officials, prospective, current, and newly enrolled veteran students/spouses or dependent children of active veterans.
● Maintain integral knowledge, benefit eligibility and ensure MICA’s procedures and eligibility to participate remain up to date by completing annual VA administration of surveys, forms, and reports.
Complete and update the Department of Defense Memorandum of Understanding.
● Assist the AVP for Financial Aid with extracting graduate and veteran student data, compiling reports, and other tasks..

• Responsible for developing policy and procedures for financial aid to improve and enhance processes and students experience in alignment with federal guidelines
• Maintain knowledge of policies of other departments (registrar, student accounts, student advising, etc.) and understand the impact of them on a student's financial aid eligibility
• Develops and implements strategies to support and foster financial literacy to students
• Develops partnerships with campus staff to promote financial literacy
• Conduct financial aid informational presentations to groups when needed
• Coordinate and participate in special events and workshops to promote financial literacy awareness throughout the campus
• Oversee the activities of MICA's third-party default prevention provider
• Analyze results and strategically work to improve outcomes
• Work collaboratively with internal and external stake holders in developing and implementing default management strategies
• Provide advising throughout the financial aid process to prospective, new and current students and their families
• Have a thorough knowledge of available types of financial aid, scholarships and general student eligibility criteria
• Responsible for a case load that provides life-cycle processing for their cohort of students
• Exercises independent professional judgment in the management of operational details of the financial aid process including but not limited to:
• Reviews incoming financial aid application and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA
• Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions
• Has the authority to recalculate and makes changes to financial aid awards when student's eligibility changes
• Maintain student confidentiality in accordance with FERPA regulations.

• Develop methods to track and monitor awards, removal of awards for non-attendance and overall consistency in the financial aid office
• Provide training and daily supervision and direction of new staff and Federal Work-Study students in the financial aid office
• Conduct ongoing proactive outreach to students regarding financial aid at MUIH
• Develop policy and procedures for financial aid office
• Complete processes such as verification, SAP, R2T4, awarding, origination, disbursement reconciliation and more
• Review student information on the National Student Loan Data System (NSLDS) to resolve student eligibility issues
• Review student information on Common Origination & Disbursement for Graduate PLUS Loan and other financial aid documents
• Maintain working knowledge of federal, state, institutional, and accepted external aid programs and regulations and guidelines
• Support recruitment and retention efforts in line with the strategies of the Enrollment Management team
• Responsible for providing quality Financial Aid services to prospective, admitted, and continuing students about the financial aid processes
• Ensure accuracy in awarding all types of aid, including but not limited to institutional funding, need-based scholarships, etc
• Support the maintenance of a federal and institutional work-study program
• Participate in recruiting events on and in some cases off campus
• Perform standard and customized reports (EDExpress, SIS, Excel)
• Communicates closely with admission, registrar and finance department regarding financial aid processes
• Supports the VP of Enrollment Management & Director of Admissions and oversees the Financial Aid Office in the absence of the Director With the community culture in mind, serve on committees as needed.

• Responsible for providing excellent support to students via phone email and in person, guiding students through the financial aid process
• Responsible for responding efficiently and timely to students' financial aid needs
• Advise prospective, admitted, and continuing students about the financial aid process, as well as the types of aid available
• Award all types of financial aid for Graduate students and manage changes and revisions
• Receive, review, and input data pertaining to student aid information into the database systems
• Review student information on the National Student Loan Data System (NSLDS) to resolve student eligibility issues
• Adjust financial aid awards, performing the Return to Title IV Funds R2T4 calculations when applicable
• Maintain working knowledge of federal, state, institutional, and accepted external aid programs, regulations, and guidelines
• Prepare and/or process student aid disbursement and disbursement reconciliations
• Process federal financial aid originations into EDExpress
• Participate in recruiting events on and in some cases off campus
• Assessed office needs and areas for improvement and provide recommendations and solutions
• Created financial aid training documents for other student facing departments
• Update information on the website for prospective and continuing students.

• Responsible for providing excellent support to online students via phone and email, guiding students through the financial aid process
• Responsible for responding efficiently and timely to students' financial aid needs
• Assist students with the financial aid process by advising them on available types of financial aid for graduate and undergraduate students
• Explain to the student the status of their financial aid and implications in different scenarios: (R2T4, SAP, Verification, UEH, overlapping loans, awarding based on the budged explaining the Cost of Attendance) etc
• Using different techniques to de-escalate calls, empathizing with students concerns and following up with higher up managers to provide a resolution to students in a timely manner
• Direct students to the appropriate website to complete their financial aid application
• Actively communicate/escalate student concerns to other departments as needed
• Ensure organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and/or use of Personally Information
• Create, schedule, and present new hire, groups and individual training based on learning needs, including enhancement training on call quality and customer service excellence
• NASFAA completed courses (R2T4, SAP, Consumer Information)

Issued date and, if applicable, expiration date