Ina Simoni
Bergenfield,NJ
Summary
Dynamic Ward Clerk with extensive experience at Tolentino Pediatric Clinic, excelling in patient scheduling and medical record management. Proven ability to enhance workflow efficiency and ensure compliance with health regulations. Strong communication skills and a detail-oriented approach contributed to improved patient experiences and streamlined administrative processes. BLS certified and committed to patient confidentiality.
Overview
5
5
years of professional experience
Work History
Ward Clerk
Tolentino Pediatric Clinic
03.2021 - 09.2025
- Managed patient scheduling and appointment coordination efficiently.
- Processed medical records and maintained accurate patient information.
- Assisted healthcare providers in administrative tasks related to patient care.
- Communicated effectively with patients regarding clinic policies and procedures.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Ensured compliance with health regulations through diligent record-keeping practices.
- Streamlined office procedures, enhancing workflow efficiency within the clinic.
- Supported billing and insurance verification processes for timely reimbursements.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Filled out records, staffing sheets, and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Type department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Monitored inventory levels and advised management of need for replenishment.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma - Gjimnazi Milot
Milot
AlbaniaSkills
- Patient scheduling
- Medical record management
- Administrative support
- Compliance with health regulations
- Telephone triage
- Insurance verification
- Electronic health records
- Appointment coordination
- Inventory management
- Patient confidentiality adherence
- Office logistics coordination
- Billing and coding support
- Documentation preparation
- Communication skills
- Workflow optimization
- Staff training and development
- Record-keeping practices
- Visitor access control
- Data entry accuracy
- Interdepartmental communication
- Strong organization
- Data entry
- Task delegation
- Healthcare experience
- Reception management
- Clerical functions
- Work prioritization
- Paperwork coordination
- Supply ordering
- Visitor directions
- Records management
- Document coordination
- Records maintenance
- Patient records
- Patient assistance
- Customer service
- Charting proficiency
- Patient records maintenance
- Nursing station operations
- Telephone reception
- Incoming call management
- Clinical support
- HIPAA compliance
- Medical records management
- Medical office administration
- Document management
- Conflict resolution techniques
- Appointment setting
- Patient database updates
- Inpatient care
- Insurance claims
- Lab test documentation
- EMR / EHR
- Electronic recordkeeping
- Medical transcription
- Outpatient care
- Incoming call reception
- Medical billing and coding
- Payment collection
- Appointment scheduling
- Unit secretary training
- Medical billing
- Pre-hospital care
- Professional telephone etiquette
- Patient confidentiality practices
- Patient chart maintenance
- Training and coaching
- Patient data confidentiality
- Detail-oriented approach
- Patient scheduling expertise
- Healthcare industry
- Account management
- Medical records maintenance
- Meeting coordination
- Medication stock orders
- MIS equipment
- Patient reception
- Healthcare resource coordination
- Patient appointment coordination
- Follow-up appointment scheduling
- Medical billing protocol
- Medical terminology proficiency
- Nursing unit operations
- Lab test protocols
- Phone reception
- Patient service management
- Patient database management
- Medication inventory
- Call light responses
- Computer proficiency
- Flexible schedule
- Employee scheduling
- Scheduling tests and procedures
- Relationship building
- Patient interviews
- Patient referral
- BLS certified
- Database administration
- Office coordination
- Collaboration and teamwork
Additional Information
English, Albanian, Spanish and Italian speaking
Languages
Albanian
Full Professional
English
Full Professional
Italian
Full Professional
Spanish
Full Professional
Timeline
Ward Clerk
Tolentino Pediatric Clinic
03.2021 - 09.2025
High School Diploma - Gjimnazi Milot
Milot