Summary
Overview
Work History
Education
Skills
Timeline
Server

Ina Williams

Orlando,FL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Excellent customer service skills

Ability to adapt to fast paced environments

Outstanding problem-solving skills and oral communication

Ability to work independently or with a team

Flexible and efficient time management

Overview

5
5
years of professional experience

Work History

Server

Chillis
Orlando, FL
02.2022 - Current
  • Provide quality customer care to restaurant patrons
  • Take food and drink orders
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Serve drinks and menu items
  • Assist customers with extra requests
  • Clear tables
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Customer Service Representative

Smart Financial Insurance
Clermont, FL
05.2021 - 01.2022
  • Handle high volume of calls daily, ask qualifying questions, and encourage a conversation with a licensed agent
  • Reach and exceed target performance goals by specified deadlines
  • Investigate and resolve customer issues
  • Consistently follow-up with clients to ensure customer satisfaction and provide a best-in-class consumer experience.

Mental Health Technician

JFK North Medical Center
West Palm Beach, FL
10.2018 - 12.2020
  • Documented patient interactions in compliance with HIPAA requirements
  • Used Microsoft programs to document information
  • Supported patients by identifying and addressing mental health challenges
  • Counseled patients, discussed substance use, and worked closely with individuals to identify positive and healthy life choices
  • Provided excellent service to patients through personable communication.

Server

IHOP
Junction City, Kansas
08.2016 - 10.2018
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Palm Beach Central High School
2013

Skills

  • Warm and Friendly
  • Verbal and Written Communication
  • Cool Under Pressure
  • Team Player
  • Detail-Oriented
  • Adaptable and Flexible
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers

Timeline

Server

Chillis
02.2022 - Current

Customer Service Representative

Smart Financial Insurance
05.2021 - 01.2022

Mental Health Technician

JFK North Medical Center
10.2018 - 12.2020

Server

IHOP
08.2016 - 10.2018

Palm Beach Central High School

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Ina Williams