Ina Candace Ross
Belpre,OH
Summary
To supplement my retirement income through part-time or casual employment using my skills and knowledge in human resources, administration, customer service, and business operations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Personable and organized individual with strong multitasking skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Clerk/Cashier
Dollar Tree
10.2023 - 10.2023
- Supervisor: Blanche (740-780-6010)
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Clerk
McHappy’s Bake Shoppe
03.2023 - 04.2023
- Supervisor: Phyllis (304-482-4803)
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front Desk Assistant
Camden Clark Health & Wellness Center
03.2017 - 08.2020
- Supervisor: Andrea Grimm, Front Desk Coordinator or Louie Haer, Director
- Served as a reliable point of contact for clients seeking information about company services or products offered.
- Assisted in increasing appointment scheduling efficiency through effective use of the company''s booking software.
- Provided exceptional customer service by promptly addressing complaints and concerns, resulting in higher client retention rates.
- Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.
Office Manager/Consultant
Diamond Kutters, LLC
03.2015 - 07.2018
- Supervisor: Nick Ledford, President
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Director of Human Resources
HealthSouth Western Hills Reg. Rehab. Hospital
06.2000 - 06.2015
- Supervisor: Alvin Lawson, CEO
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
Benefits Administrator
Bay West Paper Corporation
02.2000 - 06.2000
- Supervisor: Charlie Snelling, HR Director
- Coordinated leaves of absence in accordance with FMLA guidelines, providing support for employees during challenging times.
- Oversaw COBRA administration tasks including notifications, enrollments, and terminations in compliance with applicable laws.
- Maintained compliance with federal regulations regarding employee benefits, avoiding costly penalties or legal issues.
- Ensured accuracy of all benefit-related data in HRIS system, minimizing errors that could impact employees'' coverage or eligibility.
Business Office Administrator
Edward Jones Investments
10.1999 - 01.2000
- Supervisor: Elizabeth Schaad, Investment Rep.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Organized and maintained critical documentation required for regulatory purposes guaranteeing organization-wide adherence to industry standards.
- Safeguarded sensitive information through implementing strict data security measures for both physical files and electronic systems.
- Managed company correspondence, ensuring timely responses to emails, phone calls, and messages from clients and partners.
Sales Support Specialist
McJunkin Corporation
09.1994 - 06.1999
- Supervisor: Bill Dobbins, Branch Manager
- Promoted a positive work environment through effective collaboration with colleagues while also demonstrating leadership in mentoring and coaching new hires.
- Contributed to the development of sales strategies, focusing on customer satisfaction and revenue growth.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Maintained comprehensive knowledge of company products, policies, and procedures for accurate support services delivery.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
Secretary-Treasurer
Complete Well Service, Inc.
10.1984 - 12.1994
- Supervisor: Everett M. Ross, President
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Computer Specialist/Courier
Theisen, Brock, Frye, Erb & Leeper, LPA
11.1991 - 08.1994
- Supervisor: Gary F
- Frye, Attorney
- Managed accurate record-keeping of all delivery logs, ensuring timely completion of required paperwork.
- Enhanced customer satisfaction by consistently meeting deadlines for urgent deliveries.
- Promoted company values through exceptional customer service skills while interacting with clients at pickup and drop-off points.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
Computer Specialist/Bookkeeper
Marietta Area Chamber of Commerce
06.1986 - 10.1991
- Supervisor: Jack Moberg, President
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Instructor (part-time)
Washington State Community College
01.1988 - 12.1988
- Company Overview: (Formerly: Washington Technical College)
- Supv.: Paul Bowles, Data Processing Director
- Developed comprehensive lesson plans to enhance student learning and engagement
- Adapted teaching methods to support diverse learning needs.
- Guided students through difficult concepts to improve understanding.
- Facilitated group discussions to encourage critical thinking.
- Created assessments for measuring student progress and understanding.
- Enhanced curriculum with real-world examples and applications.
Education
B.A. - Human Resource Management
Wheeling Jesuit University
08.1998
A.A.B. - Business Data Processing
Washington Technical College
06.1986
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Bookkeeping
- Payroll
- Employee benefits
- Performance Management
- Workers' Compensation
- Computer Applications (Microsoft Office, QuickBooks)
Certification
- 8/4/2021-8/4/2026 Notary Public Commission, State of Ohio
- 3/2019-3/2021 ACLS Certification (CPR), Camden Clark Medical Center
- 11/2018-11/2020 First Aid Certification, American Red Cross
- 5/29/12-10/31/15 PHR, HR Certification Institute (Professional Human Resources Certificate)
Timeline
Clerk/Cashier
Dollar Tree
10.2023 - 10.2023
Clerk
McHappy’s Bake Shoppe
03.2023 - 04.2023
Front Desk Assistant
Camden Clark Health & Wellness Center
03.2017 - 08.2020
Office Manager/Consultant
Diamond Kutters, LLC
03.2015 - 07.2018
Director of Human Resources
HealthSouth Western Hills Reg. Rehab. Hospital
06.2000 - 06.2015
Benefits Administrator
Bay West Paper Corporation
02.2000 - 06.2000
Business Office Administrator
Edward Jones Investments
10.1999 - 01.2000
Sales Support Specialist
McJunkin Corporation
09.1994 - 06.1999
Computer Specialist/Courier
Theisen, Brock, Frye, Erb & Leeper, LPA
11.1991 - 08.1994
Instructor (part-time)
Washington State Community College
01.1988 - 12.1988
Computer Specialist/Bookkeeper
Marietta Area Chamber of Commerce
06.1986 - 10.1991
Secretary-Treasurer
Complete Well Service, Inc.
10.1984 - 12.1994
B.A. - Human Resource Management
Wheeling Jesuit University
A.A.B. - Business Data Processing
Washington Technical College
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