Inah Maryola Cariaga
Honolulu
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Housekeeper
Waikiki Beach Marriott Resort & Spa
03.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Relationship Banker
Bank of Hawaii
09.2019 - 02.2021
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
Retail Salesperson
Tommy Hilfiger
01.2018 - 11.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Crew Member
McDonald's
05.2014 - 08.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Wallace Rider Farrington H.S.
01.2015
Skills
- Cultural Awareness
- Microsoft Word
- Hospitality and accommodations
- Teamwork
- Time Management
- Product restocking
- Calm demeanor
- Suggestive selling
- Strong communication
- Cash register operation
- Creative Thinking
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
Languages
English
Full Professional
Tagalog
Full Professional
Ilokano
Full Professional
Timeline
Housekeeper
Waikiki Beach Marriott Resort & Spa
03.2023 - 10.2023
Relationship Banker
Bank of Hawaii
09.2019 - 02.2021
Retail Salesperson
Tommy Hilfiger
01.2018 - 11.2018
Crew Member
McDonald's
05.2014 - 08.2017
High School Diploma -
Wallace Rider Farrington H.S.
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