Ina Marie Whitecross
Renton
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.
Overview
20
20
years of professional experience
1994
1994
years of post-secondary education
Work History
Massage Therapist
Self Employed
Owings Mills
09.2014 - Current
- Provided therapeutic massage services tailored to individual client needs.
- Conducted assessments to determine appropriate massage techniques and treatments.
- Maintained a clean and organized workspace to ensure client comfort and safety.
Day Spa Manager
Total Body Concept
Towson
10.2005 - 03.2013
- Managed daily operations and staff schedules for efficient spa services.
- Oversaw inventory management and procurement of spa supplies and products.
- Trained and mentored staff on customer service and treatment protocols.
Education
EKG - EKG
Towson University
Baltimore, MD 02.2025 - 04.2025
Warwick Academy
Warwick , Bermuda Some College (No Degree) - Early Childhood Care And Education
Stevenson University
Stevenson, MDSkills
- Therapeutic techniques
- Client assessment
- Treatment planning
- Anatomy knowledge
- Spa management
- Inventory management
- Health and safety
- Staff training
- Customer relationship management
- Operational efficiency
- Effective communication
- Time management
- Problem solving
- Team leadership
- Administrative procedures
- Self-care practices
- Treatment modalities
- Continuing education
- Relationship building and management
- Hot stone massage
- Therapeutic touch
- Deep tissue massage
- Client satisfaction assessment
- Front desk management
- Wellness programs
- Swedish massage
- Anatomy
- Lymphatic drainage
- Prenatal massage
- Massage therapy
Accomplishments
Awards: Recognition by the Queen of England in 1992. Discussing Social Work in an emerging world.
Timeline
EKG - EKG
Towson University
02.2025 - 04.2025
Massage Therapist
Self Employed
09.2014 - Current
Day Spa Manager
Total Body Concept
10.2005 - 03.2013
Warwick Academy
Some College (No Degree) - Early Childhood Care And Education
Stevenson University