Motivated and adaptable individual with strong customer service, communication, and organizational skills. Experienced in handling responsibilities independently and as part of a team. Proficient in Microsoft Word, Excel, PowerPoint, WordPress, and web design tools. Quick learner, comfortable with new technologies and fast-paced environments. Fluent in English and Serbian; understands all Slavic languages and basic German.
Represented club amenities and membership options to potential members in a professional, friendly manner
Handled member check-ins, registrations, and account updates efficiently
Occasionally created staff schedules based on availability to ensure coverage and smooth operations
Maintained cleanliness and organization of the front desk and gym environment
Prepared coffee, frozen drinks, and food while maintaining a clean and welcoming environment
Operated cash register and provided excellent service tailored to customer preferences and dietary needs
Assisted in selling event photos at weddings and birthdays by showcasing and discussing prints with guests
Delivered friendly service while managing transactions and ensuring customer satisfaction
Microsoft Office Suite
WordPress
Web Design
Scheduling
Customer Relations
Cash Handling