Ina Polly Bennett
Cantonment ,Florida
Summary
Competent Children's Social Worker experienced in providing patients with necessary education, coordinating program referrals and determining appropriate treatment plans. Proficient in documenting changes, maintaining records and working with insurance companies. Customer-oriented professional with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Prepared to apply 30 plus years' experience in the field.
Overview
44
44
years of professional experience
Work History
Support Coordinator Agency for Persons With Dis.
State of Florida Agency for Persons with Dis.
Pensacola, FL
06.2024 - Current
- Support Coordination for individuals with intellectual disabilities.
- Provide Community resources for individuals who address Social Determinates of Health as needed.
- Provide documentation as needed per policy.
- Complete psycho-social assessments.
- Complete care plans on each member.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
Pediatric Social Work Case Manager
Community Health Northwest Florida
Pensacola, FL
01.2022 - 03.2024
- Developed and implemented case management plans for clients according to individual needs.
- Conducted assessments of client's physical, mental, and emotional health.
- Facilitated communication between medical professionals and clients.
- Provided support services to clients such as housing assistance, job placement, and financial aid.
- Advised families on available resources in the community that could benefit their loved ones.
- Monitored progress of cases by collecting data from multiple sources.
- Assisted with crisis intervention when needed.
- Scheduled appointments with other healthcare providers for clients.
- Created strategies to help clients reach their goals through self-advocacy skills training.
- Evaluated the effectiveness of care plans and made changes as necessary based on client feedback.
- Coordinated referrals to appropriate service providers within the community.
- Educated clients on various topics related to their individual cases.
- Collaborated with other social service agencies to ensure comprehensive care for all cases.
- Participated in team meetings to discuss best practices and new approaches for managing cases.
- Assisted with obtaining legal documents such as guardianship or power of attorney orders when needed.
- Supported families in navigating complex systems like Medicaid, SSI and SSDI., so they can access benefits for their loved one.
- Conducted assessments to obtain information for participant-centered plan of care.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
Human Services Program Consultant
State Of Florida CMS Medical Foster Care Program
Pensacola, Florida
08.2003 - 03.2022
- Interviewed clients individually and in family groups to determine what services would best address specific needs.
- Performed psychosocial assessments to identify potential barriers.
- Collaborated with multidisciplinary team of mental health case managers and disability clients.
- Produced referrals for various community resources including: Early Steps, Child Find, Early Intervention and Vocational Rehabilitation.
- Supported medically complex populations with multiple diagnoses.
- Acted as liaison between clients and Department of Children and Families, Families First Network, Child Protection Team and Law Enforcement.
- Developed Transition planning with multiple local organizations when children are returning home to caregivers and/or family member placements or adoptive placement.
- Provided education and support to children, youth and patients' family members.
- Set up client/family meetings with guidance from physicians.
- Educated families regarding community resources.
- Developed workable solutions for recurring problems for individuals and families.
- Maintained lists of resources helpful to clients.
- Maintained confidential case documentation.
- Communicated with relatives of patients about diagnoses and treatment programs.
- Refer patients to community resources for: mental health treatment, child protective services, and assistance for people with cognitive or developmental disabilities.
- Managed a medically complex caseloads including Autism Spectrum Disorder including children ages 2 to 21 years of age and acted as an advocate for client/families rights.
- Consulted with other professionals regarding treatment plans of specific clients.
- Communicated with: public, social and welfare agencies to obtain and provide information.
- Presented case history material for review and discussion with other staff members. (Pediatricians, Pediatric Specialist, Nurses and Dieticians)
- Counseled and prepared teen/young adult clients for transition to independent living (Health Care and Mental/Behavioral Health Care).
- Contacted child protective services regarding identified, at-risk children.
- Evaluated and addressed individual client needs and concerns.
- Fostered relationships with: patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Secretary Specialist
Sacred Heart Hospital
Pensacola, FL
01.1981 - 08.1997
- Worked with hospital department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency
- Answered phone calls by 4 ring and asked appropriate questions to determine which department or staff member could be of service
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products
- Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols
- Served as central point of contact for all outside vendors needing to gain access to building
- Sorted incoming mail and disseminated all correspondence to applicable departments
- Handled all incoming calls and directed callers to appropriate department or employee
- Developed and implemented efficient filing systems and customer database protocols
Hospital Social Work
Sacred Heart Hospital
Pensacola, FL
08.1997 - 08.2003
- Performed psychosocial assessments and evaluations of current needs
- Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
- Documented services and collected required data for evaluation
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Coordinated psychosocial assessments, treatment plans and progress notes
- Gathered community resources and coordinated referrals to obtain services
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Created communication strategies to meet client objectives
- Provided onsite training
Education
Bachelor of Science - Social Work
The University of West Florida
Pensacola, FL08.1988
Some College (No Degree) -
U of Florida Healthcare Transition Certification
Gainesville, FLSkills
- Patient-centered care
- Community outreach specialist
- Community referrals
- Strong communicator
- Psycho-social assessments
Timeline
Support Coordinator Agency for Persons With Dis.
State of Florida Agency for Persons with Dis.
06.2024 - Current
Pediatric Social Work Case Manager
Community Health Northwest Florida
01.2022 - 03.2024
Human Services Program Consultant
State Of Florida CMS Medical Foster Care Program
08.2003 - 03.2022
Hospital Social Work
Sacred Heart Hospital
08.1997 - 08.2003
Secretary Specialist
Sacred Heart Hospital
01.1981 - 08.1997
Bachelor of Science - Social Work
The University of West Florida
Some College (No Degree) -
U of Florida Healthcare Transition Certification
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