Inara Rosolen

• Continually prioritize safety first when interacting with each customer. Ensuring each customer is able to verify their identify over phone.
• Assist passengers with creative solutions to travel challenges, and questions.
• Persuade passengers that basic economy ticket would not be in their best interest by explaining possible outcomes.
• Participate in IM support, and floor support for training classes.
• Accepted into Premium Sales and Service training after two months of Skymiles Sales and Service training of due to outstanding performance.
• IFSR increase from 79 to 87 within 3 weeks.
• Call handling time decrease by about 15% within 3 weeks.
• Consistently maintaining an average of 94 - 98 SPS.
• Continually use LEAP model to understand, empathize, apologize and provide best solution possible for passengers that was experiencing major delays, and/or challenges related to their Delta experience.

• Document interaction with passengers when needed on Skymiles account.
• Determine when to use situational flexibility with passengers.

• Coordinated appointments to show tenants and buyers prospective homes.

• Negotiated favorable terms for clients during property transactions, resulting in successful deals and satisfied customers.

• Provided guidance to first-time homebuyers, simplifying complex processes and offering support throughout transaction.

• Developed and presented unique marketing plan for sellers based on location, and home style in order to attract and address needs of potential buyers.
• Designed social media posts, videos to market homes, and educate the public on local real estate market.

• Held open - houses as part of marketing plan in order to show the property, and measure interest of potential buyers.

• Guided clients on Real Estate Purchase Contract, by thoroughly explaining each section, and most importantly, advising how to perform to contract terms.

• Educated clients with different options and possible results base on each client's circumstance.

• Collaborated with real estate agent representing other party in sales transactions by staying in communication.

• Managed portfolio of 150+ accounts with total annual revenue of $30 Million.
• Built strong and lasting relationships with owners, assuming primary responsibility for owner retention.
• Expert subject matter on all aspects of Vacasa offering – listing strength, utilization and rate management, license/tax compliance, and overall property management processes.
• Responded within 24-hour SLA to owner questions / issues and offer long term solutions.
• Analyzed effectiveness of rates/listing/marketing strategies, and adjust as necessary for homeowner and guest satisfaction.

• Collaborated with other Vacasa departments like Sales, Field Operations, Revenue Management, and Guest Experience team.

• Worked proactively with owners to remove barriers that reduced bookings and lead to guest experience issues.
• Performed campaigns contact specific segments of owners with targeted solutions, needs, and opportunities; report on progress and results of these campaigns
• Conducted in person meeting with homeowners to discuss how to better market and present home to potential guests.
• Innovated for efficiency in process improvements
• Pioneered onboarding process for new homes to be streamlined across the onboarding team.