Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Inari Gardner

Southgate,MI

Summary

High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking and punctual associate works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Was a motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
years of professional experience

Work History

Applebee's Neighborhood Grill & Bar
Flat Rock, MI

Server
05.2022 - Current

Job overview

  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.

Amazon
Romulus, MI

Fulfillment Associate
06.2020 - Current

Job overview

  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Filled orders according to defined standards using standard picking system.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Verified items correctly matched to sales check for packing and shipment.
  • Followed proper packaging requirements depending on order size and type.
  • Packed merchandise for delivery and moved items to delivery area.
  • Evaluated merchandise condition and accounted for items in system.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Placed products on conveyors for final wrapping and shipment.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Read orders to verify attributes and quantities of merchandise.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Compared merchandise invoices to items actually received.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Conducted audits on internal controls and developed reports on findings.
  • Composed clear and concise audit findings to deliver comprehensive audit reports.
  • Applied professional judgment in gathering and evaluating evidence for thorough analysis.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Worked closely with management to discuss external audit results and action plans.
  • Supervised audit staff to align goals with company and deliver excellent internal audit services.
  • Utilized auditing and compliance software to advance efficiency.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Monitored training effectiveness through observation and metrics analysis.
  • Managed learning experience consistent with company philosophy and company-wide strategies.

Taco Bell
Southgate, MI

Shift Leader
07.2018 - 06.2020

Job overview

  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of general manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Controlled portion sizes and garnishing to optimize cost controls.
  • Set up, restocked and cleaned dining areas.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Acquired new skills to support team and further accommodate customer needs.
  • Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Entered time and attendance logs in preparation for payroll.

Amazon
Brownstown, MI

Amazon Sortation Center Warehouse Associate
10.2019 - 01.2020

Job overview

  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Operated machines to sort, move and box items for customers.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Operated mail processing equipment and manually sorted mail.
  • Cleaned conveyor and surrounded sorting line to maintain work area.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Leveraged material handling equipment to receive or transport products to storage and staging locations.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Operated forklift and pallet jack to transport heavy loads.
  • Loaded and unloaded packages from loading dock to trucks.
  • Unloaded parcels from truck with care to avoid damage.
  • Opened containers, using steel cutters, crowbar, clawhammer, or other hand tools.

Education

Wayne State University
Detroit, MI

Bachelor of Arts from Psychology
12.2023

Southgate Anderson High School
Southgate, MI

High School Diploma
05.2018

Skills

  • Service Oriented
  • Verbal and Written Communication
  • Workflow Coordination
  • Point of Sale Systems
  • Food and Beverage Service
  • High Energy and Stamina
  • Warm and Friendly
  • Ability to Lift 30 Pounds
  • Upselling and Cross Selling
  • Cleaning and Sanitizing
  • Cool Under Pressure
  • Food Safety Understanding
  • Role Modeling
  • Shift Paperwork Completion
  • Customer Service Management
  • Team Collaboration and Leadership
  • Problem-Solving
  • Conflict Resolution
  • Inventory Counts
  • Quality Inspections
  • Improvement Plan Knowledge
  • Cash Sales Counts
  • Class Lecturing
  • Orientation and Onboarding
  • Attention to Detail
  • Training Method Development
  • Job Skill Building
  • Training Initiatives
  • Fulfillment Processing
  • Order Accuracy
  • Sorting and Organizing
  • Recordkeeping and Documentation
  • Order Picking Abilities
  • Product Packaging
  • Punctual and Reliable
  • Willing to Learn

Timeline

Server

Applebee's Neighborhood Grill & Bar
05.2022 - Current

Fulfillment Associate

Amazon
06.2020 - Current

Amazon Sortation Center Warehouse Associate

Amazon
10.2019 - 01.2020

Shift Leader

Taco Bell
07.2018 - 06.2020

Wayne State University

Bachelor of Arts from Psychology

Southgate Anderson High School

High School Diploma

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Inari Gardner