Summary
Overview
Work History
Education
Skills
Timeline
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Inaya Robinson

AUSTIN,TX

Summary

Organized and detail-oriented professional dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

5
5
years of professional experience

Work History

Claims Adjuster

State Farm
03.2022 - Current
  • Investigate, evaluate, negotiate, and settle claims made under insurance policy
  • Verify that loss is covered by insurance policy and determine amount insurer must pay insured or to third-party claimant
  • Complete coverage verification, investigation to establish loss facts and damages, evaluation to determine amount payable, and finally claim resolution with agreement by insured/claimant.
  • Directed claims negotiations within allowable limit of $20,000 and supported successful litigations for advanced issues

Service Advocate II

Farmers Insurance
09.2020 - 03.2022
  • Deliver insurance and eligibility information, solutions and initiatives that provide a positive customer experience to internal and external customers
  • Hold expert knowledge of company products, services and strategies across multiple lines of insurance.

Customer Care Agent

Buildium
08.2019 - 09.2020
  • Supported and consulted with customers through phone, ticket, and chat conversations for variety of subjects related to Buildium web application, mobile applications, and all related services
  • Advised small business customers on how to fully realize value of Buildium’s mission critical application and services.

Customer Retention Specialist

Alarm New England
08.2018 - 07.2019
  • Developed and delivered new strategies for customer retention activities.
  • Developed product demonstrations and presentations for customers.
  • Adhered to appropriate legal scripting when required.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor of Arts - English

Kennesaw State University
Kennesaw, GA

Skills

  • Data Collection
  • Product Knowledge
  • Information Security
  • Data Entry
  • Creative problem solving
  • CRM
  • Technical Support
  • Service standard compliance
  • Complaint resolution

Timeline

Claims Adjuster

State Farm
03.2022 - Current

Service Advocate II

Farmers Insurance
09.2020 - 03.2022

Customer Care Agent

Buildium
08.2019 - 09.2020

Customer Retention Specialist

Alarm New England
08.2018 - 07.2019

Bachelor of Arts - English

Kennesaw State University

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Inaya Robinson