Inaya Wallace
NORFOLK,VA
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Skilled in collaboration and partnership development, driving business growth through effective communication and engagement. Committed to contributing to overall company success.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Fax Mail & Ship Warehouse
NORFOLK, VA
12.2025 - 07.2026
- Provided exceptional customer service through email, phone, and in-person interactions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with shipping, packing, and logistics inquiries effectively.
- Managed order processing and tracking to ensure timely delivery of services.
- Investigated customer complaints regarding product quality or service rendered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained positive working relationship with fellow staff and management.
Data Entry Administrator
Chief Lawn Services
Chesapeake, Virginia
04.2023 - 09.2025
- Entered large volumes of information into spreadsheets quickly and accurately.
- Verified data entries against source documents to ensure correctness.
- Processed customer orders using company software for accuracy and efficiency.
- Maintained organized digital and physical filing systems for easy access.
- Input clients information/account payments
- Checked completed work for errors or duplicate information before submission.
- Communicated effectively with clients to gather necessary information for records.
Education
Maury High School
NORFOLK, VASkills
- Customer service
- Order processing
- Data entry
- Email correspondence
- Invoice management
- Organizational skills
- Attention to detail
- Appointment scheduling
- Issue follow up
- Help desk assistance
- Multitasking and organization
- Verbal and written communication
Timeline
Customer Support Specialist
Fax Mail & Ship Warehouse
12.2025 - 07.2026
Data Entry Administrator
Chief Lawn Services
04.2023 - 09.2025
Maury High School