Inbal Avida
Summary
A versatile and accomplished professional with a diverse background encompassing leadership roles in customer success, office management, business development, law, and military service. Proven expertise in managing projects, building high-performance teams, and implementing efficient organizational structures. Adept at collaborating with diverse entities and organizations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Head of Customer Success Manager & Project Manager
Gav-Yam Negev Advanced Technologies Park (ATP)
Beer Sheva
2021.01 - 2023.11
- Led the charge of elevating client satisfaction and cultivating long-term relationships in the real estate sector
- Managed a dynamic team of customer success professionals and directly engaged with key clients
- Successfully executed client-centric strategies to meet unique customer needs, resulting in exceptional retention rates and business growth
- Proficient in proactive communication, problem-solving, and a deep understanding of the real estate market.
- Provided customer onboarding and training to ensure successful product adoption.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Revised department schedules to maximize coverage during peak hours.
Office Manager and HR
Applitools
San Mateo
2017.01 - 2018.01
- Presented a professional first point of contact for candidates, clients, and employees
- Oversaw daily office quality checks and managed local vendor relationships
- Initiated the Culture & Events Club
- Efficiently handled office supplies, mail, and deliveries, as well as liaised between global offices
- Supported various departments including IT, Operations, HR, and Staffing.
Director Of Business Development
THS
Palo Alto
2016.01 - 2017.01
- Instrumental in building sales strategy and partnerships with corporate companies in the United States
- Customized acquisition plans and business proposals for prospect clients across various sectors and geographies
- Expert in networking and engagement with potential clients to align THS services with their business objectives
- Led decision-making processes to optimize conversions at each stage.
Co-Founder
ZANG TALK (Non-profit Organization)
Palo Alto
2011.01 - 2013.01
- Spearheaded planning, budgeting, and execution of events
- Demonstrated exceptional leadership by recruiting and coordinating more than 10 volunteers, effectively managing their roles and responsibilities.
Law Intern
Schreuer et al. Law Firm
Haifa , Israel
2010.01 - 2011.01
- Managed major clients and cases, designed contracts, affidavits, and court documents
- Proficient in managing bankruptcy projects.
Office Manager
Various Law Firms
2006.01 - 2010.01
- Administered daily operations, customer support, and office schedule
- Organized legal materials and prepared files for court.
Operations Officer (Captain)
Israel Defense Forces, Air Force
2004.01 - 2005.01
- Led the base's ops center, coordinated unit activities, and managed a team in emergencies.
Commanding Officer, Operational Readiness Department (Lieutenant)
Israel Defense Forces, Air Force
2002.01 - 2004.01
- Developed procedures for force deployment and coordinated training exercises.
Education
Coursework towards Master's in Law -
Santa Clara University
12.2013
Bachelor of Laws -
Ono Academic College
Israel12.2010
Skills
- Proven track record in managing complex projects across diverse organizations.
- Exceptional skills in team leadership and external resource collaboration.
- Proficient in logistics, organizational infrastructure, procedure development, and control implementation.
- Customer Needs Assessment
- Schedule Management
- Customer Relations
- Business Development
- Operational Efficiency
- Scheduling and Planning
- Work Flow Planning
- Project Tracking
Languages
hebrew
Professional
english
Professional
Accomplishments
- Motherhood: Devoted mother to three adorable daughters.
- Reading: A passionate reader with a diverse taste in literature, constantly seeking new knowledge and perspectives.
- Painting: Expressive artist skilled in translating emotions onto canvas through various painting techniques.
- Writing: Accomplished writer with a published book.
References
References available upon request.
Timeline
Head of Customer Success Manager & Project Manager
Gav-Yam Negev Advanced Technologies Park (ATP)
2021.01 - 2023.11
Office Manager and HR
Applitools
2017.01 - 2018.01
Director Of Business Development
THS
2016.01 - 2017.01
Co-Founder
ZANG TALK (Non-profit Organization)
2011.01 - 2013.01
Law Intern
Schreuer et al. Law Firm
2010.01 - 2011.01
Office Manager
Various Law Firms
2006.01 - 2010.01
Operations Officer (Captain)
Israel Defense Forces, Air Force
2004.01 - 2005.01
Commanding Officer, Operational Readiness Department (Lieutenant)
Israel Defense Forces, Air Force
2002.01 - 2004.01
Coursework towards Master's in Law -
Santa Clara University
Bachelor of Laws -
Ono Academic College
Similar Profiles
Brian Salyerds Jr.Brian Salyerds Jr.
Certified Flight Instructor at ATPCertified Flight Instructor at ATP
Gabriela TorresGabriela Torres
Operational Supervisor at ATPOperational Supervisor at ATP
Gage BarbaraGage Barbara
Aeronautical Certifications and Experience at ATPAeronautical Certifications and Experience at ATP