Inci Sahin
Dundee
Summary
Professional with proven expertise in service delivery and strong track record in optimizing operations and driving results. Adept at leading cross-functional teams, coordinating complex projects, and ensuring seamless service execution. Known for adaptability, reliability, and excellent problem-solving skills. Strong communicator with deep understanding of ITIL processes, project management, and customer satisfaction strategies.
Overview
13
13
years of professional experience
Work History
Service Delivery Lead
Highspring @Google
08.2018 - Current
- Directed operational efficiency initiatives, leading multinational teams and cultivating robust stakeholder relationships, while managing metrics, reporting, headcount, KPIs, OKRs, budgets, and change.
- Executed full-cycle recruitment processes, streamlining workforce expansion through strategic sourcing, interview administration, and onboarding protocols.
- Conducted periodic performance evaluations, delivering feedback and managing staffing to optimize team efficacy.
- Supervised payroll and processed expense reports, ensuring accurate and timely bonus calculations.
- Managed compliance frameworks and conducted HR audits, maintaining accurate personnel records and overseeing escalation procedures.
- Developed and implemented training curricula, fostering continuous learning and employee advancement.
Team Lead Search Ads
InterSources Inc @Google
09.2017 - 08.2018
- Provided strategic leadership and management, delegating tasks effectively to maximize project efficiency and completion.
- Formulated and executed comprehensive training programs, accelerating new team member integration and enhancing overall team performance.
- Conducted and delivered in-depth performance evaluations, providing developmental feedback to foster professional growth and team enhancement.
- Maintained and facilitated consistent stakeholder communication, ensuring collaborative partnerships and alignment.
- Established and enforced rigorous quality and compliance standards, ensuring adherence to regulatory requirements.
- Extracted, analyzed, and delivered actionable data insights, driving strategic decision-making through comprehensive reports.
- Conducted meticulous quality control reviews, ensuring content compliance and facilitating peer review processes for accuracy.
- Contributed to product development through active beta testing, delivering valuable feedback for user interface enhancements.
Head of Department - Legal Proceedings
Modero Gerechtsdeurwaarders
01.2012 - 05.2015
- Provided expert legal counsel, managed legal proceedings, and optimized legal processes to enhance efficiency and client satisfaction.
- Formulated and executed legal documentation, conducted employee training, and implemented workflow automation, thereby improving operational efficacy and client results.
Education
Post-Graduate - Law
University of Ghent
Ghent, Belgium09-2011
Masters - Law
University of Antwerp
Antwerp, Belgium09-2010
Skills
- Customer satisfaction
- Incident management
- ITIL framework
- Service delivery optimization
- Integrated CRM/ERM Skills
- G-Suite Application Expertise
- Multilingual Localization
- Generative and Predictive AI Proficiency
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
French
Limited Working
German
Limited Working
Spanish
Elementary
Timeline
Service Delivery Lead
Highspring @Google
08.2018 - Current
Team Lead Search Ads
InterSources Inc @Google
09.2017 - 08.2018
Head of Department - Legal Proceedings
Modero Gerechtsdeurwaarders
01.2012 - 05.2015
Post-Graduate - Law
University of Ghent
Masters - Law
University of Antwerp
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