Indaneja Alexander
Merrillville,IN
Summary
Proven achiever with a history at Superior Air-Ground Ambulance Service Inc., where I enhanced team productivity through effective workflow management and superior communication. Skilled in client relationship building and complaint handling, I excel in creating solutions that improve customer satisfaction and operational efficiency. My strong work ethic and goal-oriented mindset drive continuous improvement and results.
Overview
7
7
years of professional experience
Work History
Operating Services
Superior Air-Ground Ambulance Service Inc.
06.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Certified Nursing Assistant
Towne Centre Assisted Living
09.2020 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Home Health Aide
Help At Home Senior Care
08.2017 - 09.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06.2017
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Strong Work Ethic
- Excellent Communication
Timeline
Operating Services
Superior Air-Ground Ambulance Service Inc.
06.2023 - Current
Certified Nursing Assistant
Towne Centre Assisted Living
09.2020 - 06.2023
Home Health Aide
Help At Home Senior Care
08.2017 - 09.2020
High School Diploma -
Merrillville High School
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