Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inda'nezia Reed

Las Vegas,NV

Summary

With 10 years experience in customer service, Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Best Buy Health
10.2022 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Addressed customer account discrepancies and concerns.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Assisted team members in improving their performance through constructive feedback and sharing best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.

Receptionist

Ocean Hills Senior Living
05.2020 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled assignments independently with good judgement and critical thinking skills.

Cashier

Chipotle
05.2019 - 05.2020
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Distributed food to team members with efficiency in high-volume environment.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Team Member

Port Of Subs
07.2017 - 04.2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Coordinated 35-50 events throughout multiple banquet spaces, including weddings, reunions and corporate meetings.

Administrative Assistant

Paris' Pampered Pets
05.2016 - 08.2016
  • Reported accurate pricing information to customers.
  • Greeted customers and visitors in-person and via telephone calls.
  • Oversee inventory activities, including materials monitoring,
    ordering or requisition, and supply stocking or re-stocking.

Education

High School Diploma -

Rancho Buena Vista High School
Vista, CA
06-2018

Skills

  • Quickly & efficiently grasps new concepts
  • Critical thinking
  • Active listening
  • Data entry
  • Customer service
  • Call center experience
  • Problem resolution
  • Relationship building
  • Payment processing
  • Professional telephone demeanor
  • Paperwork processing
  • Technical support
  • Filing
  • Assertiveness

Timeline

Customer Service Representative

Best Buy Health
10.2022 - Current

Receptionist

Ocean Hills Senior Living
05.2020 - 07.2022

Cashier

Chipotle
05.2019 - 05.2020

Team Member

Port Of Subs
07.2017 - 04.2018

Administrative Assistant

Paris' Pampered Pets
05.2016 - 08.2016

High School Diploma -

Rancho Buena Vista High School

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