INDASIA RUIZ
Bayonne,NJ
Summary
Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dependable worker equipped for fast paced work and changing daily needs. Serves effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Footlocker
07.2021 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Identified and resolved discrepancies and errors in customer accounts.
SALES ASSOCIATE/CASHIER
Footlocker
03.2018 - 05.2021
- Followed cash protection and fraud prevention strategies consistently to minimize store losses
- Ticketed merchandise and arranged into eye-catching displays to promote sales
- Collected and shared customer feedback to assist with continuous retail improvement strategies
- Stayed current on upcoming promotions and merchandise changes to better serve customers' needs
- Completed purchases correctly using [Type] system and maintained accurate drawer counts
- Engaged customers and interacted positively to create world-class experiences
- Promoted special program offerings such as loyalty enrollments and credit card applications
ROSE ARRANGEMENT DESIGNER/Customer Service Representative
Venus Et Fleur
03.2020 - 03.2021
- Planned product lines based on sales needs, emerging trends, and consumer preferences
- Worked with technical designers and pre-production partners to complete design as intended
- Cultivated product from initial concept through production and distribution
- Provided advice and identified problems with cutting and stitching during production
- Reviewed designs thoroughly to maintain strict quality control standards
- Prepared detailed materials and project requirements to produce designs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
SALES ASSOCIATE
Finishline
08.2017 - 11.2019
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Restocked front lanes and displays, following established merchandising procedures and standards
- Welcomed guests and offered quick assistance to handle diverse needs
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
CASHIER
C-Town
03.2015 - 06.2017
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Ordered, stocked, and rotated [Type] departments
- Greeted all customers and provided prompt and friendly service
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Returned non-purchased products to shelves and performed general merchandising functions
Education
Associate of Science - Sonography
Hudson County Community College
Jersey City, NJ04-2027
HIGH SCHOOL DIPLOMA -
Bayonne High School
Bayonne, NJ06.2018
Skills
- Dispute resolution
- Customer engagement
- Effective task prioritization
- Teamwork
- Critical thinking
- Efficient data input
Timeline
Customer Service Representative
Footlocker
07.2021 - 12.2024
ROSE ARRANGEMENT DESIGNER/Customer Service Representative
Venus Et Fleur
03.2020 - 03.2021
SALES ASSOCIATE/CASHIER
Footlocker
03.2018 - 05.2021
SALES ASSOCIATE
Finishline
08.2017 - 11.2019
CASHIER
C-Town
03.2015 - 06.2017
Associate of Science - Sonography
Hudson County Community College
HIGH SCHOOL DIPLOMA -
Bayonne High School
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